Director of Account Management
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Director of Account Management responsible for customer portfolio growth at Trustwell, leading account management teams and ensuring client satisfaction and revenue retention.
Responsibilities:
- As the Director of Account Management, you will be responsible for the retention, growth, and overall satisfaction of Trustwell's customer portfolio across SMB, Mid-Market, and Enterprise Accounts.
- This role leads both the Account Management team, responsible for renewals and expansion opportunities, and the Key Account Management team, responsible for developing executive-level relationships and driving renewal, upsell, and cross-sell strategies within Trustwell's most strategic customers.
- You will play a critical role in building strong client partnerships, maximizing customer value, and driving revenue growth through customer retention and expansion.
- Lead, coach, and mentor the account management team to consistently achieve renewal and growth goals, while fostering a culture where customer retention and expansion are always top priorities.
- Own renewal, retention, upsell, and cross-sell performance across the account portfolio, with accountability for achieving revenue retention and expansion targets.
- Conduct regular portfolio reviews with Account Managers and Key Account Managers to assess renewal risk, validate forecasts, identify expansion opportunities, and ensure execution.
- Collaborate with cross-functional teams, including sales, product development, and customer support, to ensure a unified approach to customer success.
- Drive operational excellence across the account management organization through consistent use of CRM, customer success platforms, account planning processes, and performance reporting.
Requirements:
- Proven experience in account management or a similar role, preferably in the food safety or related industry.
- Strong leadership skills with a track record of building and managing high-performing teams.
- Excellent communication and interpersonal skills to effectively engage with clients and internal stakeholders.
- Analytical mindset with the ability to interpret customer data and trends.
- Strategic thinking and the ability to develop and execute effective account management strategies.
- Strong understanding of SaaS customer lifecycle management and revenue metrics (e.g., NRR, CAC, LTV).
- Demonstrated success managing complex customer relationships and growing revenue in a fast-paced SaaS environment.
- Experience using CRM, customer success platforms, and data tools to manage accounts and forecast revenue.
- Exceptional organizational skills and attention to detail, with the ability to manage a complex portfolio of renewals, expansion opportunities, and customer risks.
- Proven ability to manage revenue forecasts and deliver predictable retention and expansion results through disciplined portfolio management.
Benefits:
- Full healthcare benefits, including medical, dental, and vision.
- Supplemental benefits, including STD, LTD, HSA, 401k, etc.
- Responsible Time Off (PTO) + Holiday Pay
- Competitive Compensation + Bonus!
- Excellent culture, growth opportunities, plus much more...
Similar Jobs
Senior Commercial Account Executive, Acquisition
Senior account executive acquiring Australian customers for Grafana Labs’ observability cloud platform. Managing consultative full-cycle sales, pipeline, demos, negotiations, and handoffs.
Account Executive – Emerging Accounts
Account Executive growing emerging accounts for MISUMI Americas, a digital manufacturing solutions provider. Building pipelines, securing manufacturing programs, and expanding customer relationships across Seattle.
Vertriebsmitarbeiter Opener/Setter
Vertriebsmitarbeiter für Telefonakquise und Terminvereinbarung bei Jahnke Digital, einem Marketingdienstleister. Dokumentation im CRM und Mitwirkung an Beratungsstrategien; weltweite Remote-Arbeit möglich.
Vertriebsleiter RIND Agrar, Landwirtschaft
Vertriebsleiter für EW Nutrition, Anbieter wissenschaftlicher Futterzusatzstoffe und Spezialfuttermittel. Führung des Vertriebs, Ausbau internationaler Kunden- und Händlernetzwerke sowie Steuerung von Umsatz und Ergebnis.
Mid-Market Account Executive, Public Sector, SLED New England Territory
Mid-Market Account Executive selling Procore’s cloud construction management software to public sector agencies. Driving new revenue through territory planning, partner ecosystems, and government procurement cycles.
Account Executive – SDR
Account Executive–SDR building outbound pipeline for a UK company from South Africa. Researching prospects, executing personalised outreach, qualifying leads, and booking discovery calls.
Strategic Account Director, KS/NE/OK
Strategic Account Director growing Cengage’s higher-education sales and institutional digital learning partnerships. Driving renewals, expansion, negotiations, and customer value across Kansas, Nebraska, and Oklahoma.
Account Executive
Account Executive supporting manufactured housing insurance brokers for Brown & Brown. Preparing coverage proposals, negotiating policies, and managing renewals, claims, and policy data remotely.
Account Executive
Associate Account Executive supporting HealthBeacon’s digital health adherence solutions in the US market. Assisting pharmaceutical and specialty pharmacy accounts, sales pipelines, client reporting, and program coordination.
Account Executive
Account Executive construyendo generación outbound para Cifrato, empresa colombiana que automatiza procesos contables con IA. Diseñando canales, mensajes y pipelines para entregar demos calificadas.
Account Executive
Account Executive building US Sports Camps’ outbound sales engine for youth camp operators. Owning territories, pipelines, negotiations, and new camp partnerships across sports.
Account Executive, LE/GE, GTS
Account Executive growing Gartner’s business and technology insights services among Arizona large-enterprise clients. Managing complex sales, executive relationships, forecasting, and cross-sell opportunities.
Account Executive, Enterprise Healthcare
Enterprise Account Executive selling Reputation’s AI-powered reputation platform to large health systems. Driving patient acquisition, executive pipeline, and complex multi-year healthcare partnerships.
Account Executive
Gartner Account Executive driving large-enterprise research and technology advisory sales in California. Managing executive relationships, territory quotas, forecasting, and cross-sell and upsell opportunities.
Account Executive
Account Executive building outbound sales for US Sports Camps, the Nike Sports Camps provider. Signing new camp operators and growing territories through full-cycle sales.
VP, Group Account Director – Pharma Agency
VP Group Account Director leading pharma brand strategy, client relationships, and account profitability for Avalere Health. Driving integrated campaigns, new business, and team development.
Sales Consultant
Consultor(a) Comercial vendendo soluções de diagnóstico molecular para multinacional de biotecnologia. Prospectando negócios, fortalecendo clientes e expandindo a base de mercado no Brasil.
Account Executive – Creative Operations
Account Executive supporting AI-enabled creative operations and process design for globally recognised US entertainment brands. Maintaining client context, actions, stakeholder maps, and account workflows.
Sales Consultant
Sales Consultant generating qualified leads for BuzzTechMedia’s virtual assistance and digital support services. Conducting outreach, qualifying prospects, and tracking results in CRM.
Recruitment & Sales Consultant
Recruitment and sales consultant developing Texas client relationships and candidate networks for staffing placements. Sourcing candidates, managing recruitment processes, negotiating offers, and growing an independent recruitment desk.