Director of Sales Development – Training
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Job Description
Director of Sales Development & Training building AI-powered scripts, call insights, and coaching systems. Improving agent performance across Ethos’s direct-to-consumer life insurance platform.
Responsibilities:
- Architect the development system for the next generation of Insurance Sales Agents
- Develop Ethos’ training, coaching, and script strategy across multiple direct-to-consumer sales verticals
- Own and improve sales scripts across every vertical in partnership with sales leaders and Product
- Build AI tools that assist agents in real time during calls to improve conversion rates
- Develop an AI-powered agent performance tracking suite using transcription analysis and script-adherence tools
- Run structured pilots and A/B script tests
- Build tools to measure script adherence and methodology compliance
- Build onboarding curricula and ramp processes for new agents
- Own remedial training and design coaching programs for underperforming and high-performing representatives
- Build manager development programs and establish an Ethos Management Philosophy
- Partner with Product and sales leadership on product positioning, pricing conversations, and communicating product changes
- Drive improvements in customer experience, agent performance, manager coaching, and sales organization growth
Requirements:
- Experience building or scaling a sales training/enablement function
- Experience ideally in a high-velocity, script-driven, or regulated sales environment
- AI-native builder mindset
- Ability to use hypothesis-driven testing, measurement, and iteration for sales scripts
- Ability to partner closely with sales leaders to shape and execute strategies
- Comfort taking ownership and making bold bets on scripts and strategy
Benefits:
- Bonus, equity, and benefits may apply in addition to base salary
- US benefits details available at https://www.ethoslife.com/careers/
- Equal opportunity workplace
- Consideration of qualified applicants with arrests and conviction records under the SF Fair Chance Ordinance
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