Enterprise Account Manager
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Job Description
Enterprise Account Manager managing Brazilian enterprise accounts for 11:11 Systems’ cloud and managed services. Driving renewals, upsells, cross-sells, demos, and CRM-based sales activity.
Responsibilities:
- Manage a territory of existing enterprise-level customer accounts throughout Brazil
- Maintain frequent contact with customers to uncover new opportunities, encourage upgrades, and cross-sell services
- Track expiring accounts and ensure renewals upon expiration
- Develop strong relationships with new and existing accounts
- Handle billing or support escalations for assigned accounts
- Schedule appointments with outside sales teams for product demonstrations and additional service opportunities
- Keep account contacts updated in the CRM system
- Educate new account contacts about 11:11 Systems products
- Schedule and conduct online presentations and demonstrations
- Manage and track sales activities in the CRM system
- Work consistently with the company’s Code of Business Ethics and Company Values
- Handle company data according to data handling agreements, procedures, and policies
- Follow company policies, data privacy practices, compliance training, and policy acknowledgements
- Perform additional duties as assigned
Requirements:
- Bachelor’s degree required
- 7+ years of sales and account management experience in cloud hosting, IT, Services, Managed Services, SaaS, or virtualization software
- Strong communication and organizational skills
- Salesforce.com experience
- Dynamic, adaptable, and proactive with an entrepreneurial spirit
- Excellent interpersonal, verbal, and written communication skills
- Customer service skills
- Native or fluent bilingual abilities in Portuguese-English required
- Must be legally eligible to work without visa sponsorship
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