Enterprise Account Manager
Posted 18ds ago
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Job Description
Enterprise Account Manager role focused on renewals and expansion for complex enterprise SaaS accounts. Collaborating across teams to drive value and foster long-term partnerships.
Responsibilities:
- Own a portfolio of Enterprise customers with responsibility for renewals and expansion.
- Lead strategic account planning, renewal strategy, and expansion motions across complex, multi-stakeholder accounts.
- Proactively identify growth opportunities across teams, use cases, and business units.
- Partner deeply with Customer Success, Solutions, and Product to deliver value and support expansion.
- Lead executive-level conversations around value realization, roadmap alignment, and long-term partnership.
- Navigate procurement, security, and commercial negotiations during renewals and upsells.
- Maintain clear forecasts and account plans, surfacing risks and opportunities early.
- Bring enterprise customer insights back to influence product direction and GTM strategy.
Requirements:
- Have 6–10+ years of experience in Account Management, Sales, or Customer Success roles supporting enterprise SaaS customers.
- Have owned renewals and expansion in complex, high-ACV accounts.
- Are comfortable multi-threading across technical, business, and executive stakeholders.
- Bring strong technical fluency across GTM tooling, data concepts, and integrations.
- Can lead with authority while remaining collaborative and customer-centric.
- Have grit and resilience—you stay composed through long cycles, negotiation friction, and organizational change.
- Enjoy building long-term partnerships, not just closing one-off deals.
- Are willing to travel as needed for strategic customer meetings and events.
Benefits:
- Competitive base compensation with meaningful equity ownership
- Health insurance including medical, dental, and vision, HSA and FSA
- We pay 100% of your employee premium and 50% of your premium for any dependents
- Unlimited Paid Time Off
- Paid Company Holidays
- Work from home policy including a laptop and support for your home office needs
- Monthly Remote Stipend
- 401(k) self contribution
- Paid Family Leave
- Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle
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