GSM – Payroll
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Job Description
Global Services Manager coordinating payroll services and customer relations for HSP Group. Managing projects with Global Services Associates to ensure successful payroll implementations and ongoing service delivery.
Responsibilities:
- The Global Services Manager (GSM) serves as the primary liaison for customers.
- With the assistance of Global Services Associates (GSAs), the GSM takes on a dual role: implementing contracted Payroll and EoR services and acts as a point of escalation for customers throughout the lifecycle of Business As Usual (BAU) operations.
- Manage projects across a portfolio of customers assigned.
- Proactively monitor the overall status of service delivery, aligning with Global Services Associate and Operations Director as necessary for customers.
- Update and maintain BAU related systems ensuring data accuracy and timeliness.
Requirements:
- 5-7 years minimum experience with services embedded in HSPs Global People Solutions and/or Global Entity Solutions offering, in a customer-facing service delivery capacity.
- Very strong English communication skills, both written and verbal.
- Proficiency in a second language is a plus.
- Excellent analytical and problem-solving skills.
- Project management experience, mainly with Payroll implementations.
- Account Management experience.
- Proficiency in Microsoft suite – Word, Excel, PowerPoint, Visio, etc.
Benefits:
- Flexible working/work from home
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