Helpdesk Support
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Job Description
IT/Help Desk Support providing professional assistance for service orders and complex issues. Collaborating across teams while managing multiple tasks efficiently.
Responsibilities:
- Handling incoming calls and chats in a professional, efficient manner, focusing on one contact resolution
- Partner with Field Operations, Network Services Engineering and Construction, and other Operations teams to resolve complex or multifaceted service/network issues via collaboration by email or phone
- Work in various computer systems to assist service order processing
- Interact with support teams aimed at working toward problem resolution.
- Act as subject matter expert on any issues involving facilities and their proper registration within databases
- Broad knowledge of computer software systems, utilizing multiple window screens, email and web based applications
- Strong communication skills such as probing, asking detailed questions to understand and problem solve to reach resolution
Requirements:
- Minimum 1 year experience in an IT/Help Desk Support environment
- Must be able to successfully pass client specific assessment during training
- Must be able to type at least 25wpm/90% accuracy
- At least 18 years of age or older
- High School Diploma or GED – College Degree preferred
- Ability to efficiently work on multiple tasks simultaneously, while maintaining acute attention to customer care and detail
- Outstanding written and verbal communication and research skills, ability to read and interpret instructional and technical documentation (instructional and technical writing experience a plus)
Benefits:
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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