HR Operations Administrator, Level II
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Job Description
HR operations administrator supporting global employee lifecycle administration, HR systems, payroll, benefits, reporting, and compliance for GP Strategies. Maintaining accurate records and delivering employee services remotely from India.
Responsibilities:
- Process employee lifecycle transactions in HR systems, including hires, transfers, organisational changes, compensation updates, benefits changes and terminations
- Maintain accurate employee records, documentation and personnel files in accordance with company policies, data privacy requirements and retention standards
- Manage HR workflows, approvals and case management activities
- Serve as a first point of contact for employees and managers, resolving or escalating HR operational enquiries
- Support HR systems maintenance, data entry, reporting, data validation and quality assurance
- Administer employee documentation, including contracts, letters, employment changes and HR correspondence
- Support audits, compliance, governance, right-to-work checks, background screening and pre-employment requirements
- Support payroll inputs, benefits administration, invoicing, eligibility reporting and reconciliation across supported jurisdictions
- Prepare recurring and ad-hoc HR reports, data extracts, operational metrics and workforce administration information
- Provide administrative and coordination support for HR projects, process implementations, annual HR programmes and employee experience initiatives
- Identify and implement process improvements and maintain standard operating procedures and process documentation
- Collaborate with HR Operations, HRIS, payroll, HR business partnering, benefit providers and other stakeholders
Requirements:
- Experience supporting HR administration, HR operations, shared services or employee lifecycle processes in a complex organisational environment
- Experience processing employee lifecycle transactions, including hires, changes, transfers and terminations
- Experience maintaining accurate and confidential employee records, HR documentation and personnel files
- Experience using HR systems for transactions, record maintenance and operational HR activities
- Experience supporting payroll administration or payroll-related data management across one or more jurisdictions
- Experience supporting employee benefits administration, provider coordination and reconciliation
- Experience with HR workflows, case management and service delivery environments
- Experience preparing and validating HR reports, employee data and operational metrics
- Experience supporting compliance, audit, record management or data quality activities
- Experience working with stakeholders, service providers or external vendors
- Understanding of employee lifecycle processes, HR administration best practices and operational service delivery
- Strong attention to detail, organisation, communication, customer service and problem-solving skills
- Ability to manage confidential information and work independently across changing priorities
- Proficiency in Microsoft Office, particularly Excel, Outlook and Word
- Experience with HR systems, databases, workflow or ticketing systems, payroll and benefits platforms
- Understanding of data privacy, confidentiality and information security principles
- Experience with Oracle HCM or equivalent HR systems desirable
- Relevant HR, administration, payroll or business qualifications or certifications desirable
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