Human Resources Generalist
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Job Description
Human Resources Generalist responsible for day-to-day administration of HR services. Providing support in employee relations, onboarding, and compliance in a call center environment.
Responsibilities:
- Provide daily transactional support to assigned business units
- Responsible for day-to-day administration of core HR services to employees and managers
- Perform a variety of employment related functions and serve as the site liaison between centers of excellence
- Coordinate and manage Onboarding and Offboarding procedures for assigned business units
- Responsible for Employee data management recording and filing of employee information
- Manage all Leave of Absence requests in accordance with federal, state and company guidelines
- Communicate company's policies and procedures
- Support the site employee performance evaluation administration
- Ensure Site/Regional Compliance with Workers Compensation and State and Federal Law.
- Provide Employee Relations Support to Leads / Supervisors/ Managers
- Effectively communicate Human Resources information to employees
- Support Unemployment insurance compliance and reporting
- Provide applicable reports and HR related administrative tasks.
Requirements:
- 3 years of experience in Human Resources
- Previous call center experience is a plus
- Knowledge of leave management (FMLA/ADA etc.)
- Policy adherence
- Employee relations
- Conflict resolution
- Ability to communicate across various levels within the organization.
- Bachelor’s degree in human resources preferred or equivalent years of experience required
- Experience supporting non-exempt personnel in a high-volume environment is preferred
- Problem and conflict resolution skills are required
- SHRM-CP/PHR or willingness to obtain certification preferred
- Proficient in Microsoft Office Suite or similar software.
Benefits:
- EQUAL OPPORTUNITY STATEMENT
- Qualfon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
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