Inside Sales Account Manager – EMEA
Posted 1ds ago
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Job Description
Inside Sales Account Manager driving SMB conversion, renewals, and expansion ARR for Exterro’s AI-driven data risk management platform. Managing EMEA customer relationships through Salesforce, Gong, and MEDDPICC.
Responsibilities:
- Drive ARR growth through cross-sell and upsell opportunities within the existing customer base
- Close Small Business leads generated by Marketing and the BDR team
- Manage and nurture non-assisted e-commerce new business opportunities
- Increase initial ARR and convert digital-only sales into managed accounts
- Maintain a high-velocity pipeline using Salesforce and Gong, leveraging MEDDPICC
- Own the end-to-end renewal process and mitigate churn through proactive engagement
- Provide consultative guidance on customer challenges and coordinate with internal teams for technical support
- Build long-term relationships with key stakeholders and help customers realize ROI from Exterro’s data risk management solutions
- Partner with Marketing and BDR teams to improve SMB lead conversion
- Track product offerings, market trends, and competitor insights
- Forecast new business and renewal revenue using Command of the Sale insights
- Participate in mandatory security and privacy training and apply best practices
Requirements:
- 1-2 years proven experience in a high-volume, digital-first sales or account management environment
- Strong knowledge of SaaS solutions, cloud-based software, and subscription business models
- Exceptional interpersonal, negotiation, and communication skills
- Ability to thrive in a metrics-driven environment focused on achieving KPIs and quotas
- Track record of hitting and exceeding expansion ARR targets through upsells/cross-sells and net-new SMB business
- Ability to provide high-level support and problem-solving while maintaining focus on revenue growth
- Proficiency in Salesforce, Gong, and MEDDPICC
- Understanding of and adherence to security and privacy policies, procedures, and standards
- Ability to protect the confidentiality, integrity, and availability of information and systems
- Required participation in mandatory security and privacy training
Benefits:
- Learning, development and upward mobility opportunities
- Innovative, inclusive, and collaborative work environment
- Professional development support
- Mandatory security and privacy training















