Inside Sales Representative
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Job Description
Inside Sales Representative selling Rentokil’s pest management services and products to residential prospects and customers. Managing inbound calls, sales campaigns, customer conversions, targets, KPIs, and call quality remotely.
Responsibilities:
- Sell and upsell pest management services and products to residential prospects and current clientele
- Execute the company-designed sales process professionally, profitably, and ethically
- Meet or exceed baseline sales targets and KPIs while maintaining customer-focused service
- Manage inbound daily sales calls
- Convert customer call-ins to the Year Round Protection Plan
- Identify and execute the Inside Sales 6 Step Sales Approach
- Follow up on Proposed/Proposed/Open Orders and Sold/Proposed within 24 hours
- Re-solicit single-purchase customers to convert them into the Year Round Protection Plan
- Execute residential campaigns for new and existing customers
- Execute outbound and SMS campaigns as needed
- Support campaigns other than inbound during non-peak months
- Maintain call volume standards of 12–15 calls per hour
- Meet or exceed an average monthly call quality score above 75%
- Multitask across sales and campaign activities
Requirements:
- Minimum high school diploma or GED required
- 1+ years of successful experience at a rapidly growing professional sales organization
- 1+ years of call center experience
- Proven history of driving sales results and achieving goals
- Superior verbal and written communication skills
- Experience collaborating effectively with internal and external stakeholders
- Proven success in a dynamic, fast-paced environment
- Ability to maintain a 60% or better closing rate
- Ability to achieve a 60% or better conversion rate into the Year Round Protection Plan
- Ability to meet or exceed baseline sales targets and KPIs
- Ability to meet or exceed a monthly call quality score above 75%
- Ability to handle 12–15 calls per hour
- Must be able to multitask
Benefits:
- Benefits start Day 1 for Full-Time Colleagues
- Professional and personal growth opportunities
- Multiple avenues to grow your career
- Training and development programs
- Tuition reimbursement benefits for full-time colleagues
- Medical, dental, vision, disability, and life insurance
- 401(k) retirement plan with company-matching contributions
- Vacation days and sick days
- Company-paid holidays and floating holidays
- Performance incentives offered for many roles
- Health, safety, and flexibility prioritized
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