Inside Sales Manager – Account Success Representative
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Job Description
Inside Sales Manager leading account success teams for WM, North America’s environmental solutions provider. Driving retention, account growth, customer satisfaction, and sales performance.
Responsibilities:
- Lead and develop the Account Success Representative and Digital Sales Support team.
- Establish goals, performance expectations, and customer success metrics.
- Drive customer success strategies aligned with organizational objectives and retention goals.
- Provide leadership, coaching, and development opportunities.
- Oversee proactive account management, customer risks, opportunities, and cross-functional outcomes.
- Monitor portfolio health, KPIs, customer satisfaction trends, renewal readiness, and engagement metrics.
- Collaborate with Sales, Operations, Service, and other partners on onboarding, adoption, and ongoing support.
- Develop talent through workforce planning, recruitment, succession planning, and career development.
- Foster accountability, collaboration, continuous improvement, open communication, and best-practice sharing.
- Use customer insights, performance data, and industry trends to improve processes and customer outcomes.
- Ensure accurate customer documentation, account records, renewal tracking, and policy compliance.
- Manage escalated customer concerns and complex account issues.
Requirements:
- Must live and work in the US.
- Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
- Three years of business-to-business sales management plus three years of direct business-to-business sales, or two years of inside sales management experience, in addition to the education requirement.
- Three years of proven success in a Level 4-6 sales position.
- REAL ID or TSA-approved alternative required, or willingness to obtain one, if required for business air travel or federal property access.
Benefits:
- Incentive pay
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Stock purchase plan
- Company matching on a 401(k)
- Paid vacation
- Paid holidays
- Personal days
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