Insurance Account Manager – Temporary Housing
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Job Description
Account Manager serving insureds requiring temporary housing while ensuring smooth transitions and communications. Building relationships with adjusters and supporting ongoing business needs in a remote capacity.
Responsibilities:
- Serve as the primary contact for insureds, providing prompt outreach, daily status updates, and superior customer service.
- Enter and maintain accurate, timely database records to document all activity and timelines.
- Coordinate temporary housing placements, including locating options, reviewing furnishings lists, confirming orders, and ensuring smooth move-ins.
- Build and maintain strong relationships with adjusters, including obtaining approvals, providing updates, and supporting ongoing business needs.
- Manage ALE limits and collect all required documentation from insureds.
- Oversee open housing stays to ensure they run smoothly and in accordance with policies and procedures.
- Review all landlord correspondence for accuracy and completeness.
- Resolve issues that arise during any stage of the placement or stay.
- Collaborate with team members to meet goals, deadlines, and coverage needs.
- Participate in required holiday coverage and CAT on-call rotations.
- Complete two weeks of in-person training; travel is required.
- Answer rollover and team calls as needed.
- Other duties as assigned.
Requirements:
- Industry experience in temporary housing, apartments, or insurance
- Flexibility with scheduling, including holiday coverage and catastrophe on-call rotations as needed
- 3–5 years of customer service experience (Preferred)
- Strong communication skills, both verbal and written
- Excellent time management and organizational abilities
- Demonstrated empathy and a genuine desire to support individuals in need
- Proven ability to prioritize multiple tasks in a fast-paced environment
- Ability to remain positive and composed in stressful situations
- Patience, persistence, and a solutions-focused mindset
- Proficiency with MS Office and comfort working in a remote-office environment
Benefits:
- Medical
- Dental
- Vision
- Short- and Long-Term Disability
- Life Insurance
- Employee Assistance Program
- HSA Bank
- 401K plan options
- Paid Time Off
- Paid Holidays
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