Insurance Housing Account Manager – Temporary Housing
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Job Description
Account Manager in charge of daily liaison for insureds needing temporary housing. Supporting adjusters and internal teams to ensure smooth coordination and communication.
Responsibilities:
- Serve as the primary contact for insureds, providing prompt outreach, daily status updates, and superior customer service.
- Enter and maintain accurate, timely database records to document all activity and timelines.
- Coordinate temporary housing placements, including locating options, reviewing furnishings lists, confirming orders, and ensuring smooth move‑ins.
- Build and maintain strong relationships with adjusters, including obtaining approvals, providing updates, and supporting ongoing business needs.
- Manage ALE limits and collect all required documentation from insureds.
- Oversee open housing stays to ensure they run smoothly and in accordance with policies and procedures.
- Review all landlord correspondence for accuracy and completeness.
- Resolve issues that arise during any stage of the placement or stay.
- Collaborate with team members to meet goals, deadlines, and coverage needs.
- Participate in required holiday coverage and CAT on‑call rotations.
- Complete two weeks of in‑person training; travel is required.
- Answer rollover and team calls as needed.
- Other duties as assigned.
Requirements:
- Industry experience in temporary housing, apartments, or insurance.
- Ability to complete two weeks of in‑person training; travel is required.
- Flexibility with scheduling, including holiday coverage and catastrophe on‑call rotations as needed.
- 3–5 years of customer service experience (preferred).
- Strong communication skills, both verbal and written.
- Excellent time management and organizational abilities.
- Demonstrated empathy and a genuine desire to support individuals in need.
- Proven ability to prioritize multiple tasks in a fast‑paced environment.
- Ability to remain positive and composed in stressful situations.
- Patience, persistence, and a solutions‑focused mindset.
- Willingness to learn, adapt, and be coachable.
- Proficiency with MS Office and comfort working in a remote‑office environment.
Benefits:
- Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program
- HSA Bank with selection of High Deductible Health Plan
- 401K plan options
- Paid Time Off- to include vacation and a sick time bank
- Paid Holidays
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