Intermodal Operations Coordinator
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Job Description
Intermodal Operations Coordinator managing and coordinating multimodal logistics operations for KlearNow. Focusing on speedy execution and high-volume drayage moves in a remote work environment.
Responsibilities:
- Plan, schedule, and execute drayage moves — port pickups, rail ramp transfers, transloads, and last-mile deliveries — across a high-volume, multimodal shipment portfolio
- Manage container free time, chassis availability, demurrage, and detention exposure across multiple terminals and steamship lines with a sharp eye on cost
- Draw on multimodal experience to coordinate across carrier networks and deliver seamless end-to-end solutions
- Serve as a trusted point of contact for customers — proactive communication, real-time exception management, and consistent follow-through
- Leverage our proprietary platform, third-party TMS, and ThoughtSpot analytics to track shipments, surface insights, and stay ahead of exceptions
- Review, audit, and dispute carrier invoices including accessorials, demurrage, and per diem with precision and documentation to back it up
- Perform key administrative functions: maintain shipment records, manage documentation workflows, generate daily exception and KPI reports, and ensure data integrity across systems
- Support carrier onboarding, carrier coordination, and relationship development
Requirements:
- 3–5 years in logistics operations with direct drayage experience and a strong multimodal background
- Solid grasp of port and terminal operations, intermodal rail networks, and steamship line processes
- Proven ability to manage demurrage, detention, per diem, and accessorial disputes with documentation and follow-through
- Experience working with CBP, customs brokers, and freight forwarders on import/export shipments
- Comfortable in a multi-system environment; TMS proficiency required, analytics tool experience (ThoughtSpot, Power BI, or similar) a strong plus
- Advanced Excel skills: pivot tables, VLOOKUPs, conditional formatting, and building clean operational trackers from scratch
- Strong administrative instincts: organized, accurate, and process-minded with a low tolerance for data errors
- Communicates clearly and confidently with customers, carriers, and internal teams
- UIIA familiarity and chassis provider experience preferred
Benefits:
- Competitive Compensation Package
- Comprehensive medical, dental, and vision insurance
- Equity
- Flexible Time Off
- A collaborative, fast-paced operations team with room to grow
- Growth: Real career trajectory within a fast-growing, tech-forward logistics company
- Monthly Telecom Stipend
- Best-in-class tools plus our own proprietary platform
- Remote Work Schedule for this position
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