IT Help Desk Specialist, German Speaking
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Job Description
IT Help Desk Specialist coordinating IT service operations for clients and managing customer communications. Ensuring smooth daily business operations and solving technical issues.
Responsibilities:
- Receive and Prioritize: Take incoming customer requests via phone, email, or ticket system and assess their urgency.
- Schedule Technicians: Coordinate appointments for technicians, plan their assignments, and proactively track progress.
- Sales Support: You coordinate and schedule appointments with new potential clients for our sales team.
- Keep Operations Running: Ensure smooth daily business operations by monitoring open tickets and following up as needed.
- Customer Communication: Serve as the main interface between customers and internal teams, providing updates and managing expectations.
- Problem Solving: React quickly to emergencies or schedule changes and find solutions on the spot.
Requirements:
- German proficiency (B1+ minimum) – you can communicate effectively with German-speaking customers and colleagues.
- You love organization – planning, coordinating, and keeping track of multiple things at once energizes you.
- Careful and structured work style – you're reliable and take ownership of your tasks.
- Solution-oriented mindset – when problems arise, you find ways to fix them.
- Strong service awareness – customer satisfaction is important to you.
- Excellent communication skills – you can talk to customers and technicians clearly and professionally.
- Team player attitude – you work well with others and support your colleagues.
- Previous experience in dispatcher, coordinator, or customer service roles (Nice to Have).
- Familiarity with ticketing systems or dispatch software (Nice to Have).
Benefits:
- 100% Remote Work: Work from where you are comfortable (e.g., Georgia, Poland, Romania, or anywhere in Europe).
- Full-Time Position: A stable, permanent job with regular hours.
- Flexible Working Hours: Standard hours are usually between 8:00 AM and 6:00 PM (CET/German time). We can discuss the exact schedule.
- Professional Onboarding: We will teach you everything you need to know about our systems and processes.
- Long-Term Stability: We are looking for a long-term team member, not a short-term freelancer.
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