Manager, Partnerships – Network Development
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Job Description
Partnerships Manager leading Care Partnerships Associates and referral growth for Thriveworks, a nationwide mental health care provider. Developing healthcare partnerships across West Coast markets.
Responsibilities:
- Hire, onboard, coach, and manage Care Partnerships Associates
- Run regular 1:1s, pipeline and account reviews, and outreach coaching; set clear goals and hold the team accountable
- Own the West Coast territory plan and targets for new client visits, referral growth, and new and expanded partnerships
- Assign and rebalance portfolios so high-potential accounts receive appropriate coverage
- Guide market research and prioritization of health systems, physician groups, primary care, OB/GYN, specialty practices, and other referral sources
- Ensure effective outbound outreach by phone, email, virtual meetings, and in-person engagement
- Lead reactivation plans for declining or inactive partners and expand relationships across providers, offices, departments, and locations
- Build and maintain relationships with health systems and practices; join high-value pursuits and escalate partner issues
- Improve the referral experience, remove patient-access barriers, and support adoption of tools such as the Patient Referral Dashboard
- Surface recurring partner needs and work with leadership and internal teams on solutions
- Use Salesforce, Looker, dashboards, and referral data to evaluate performance, forecast results, and identify opportunities
- Enforce CRM accuracy and follow-through on partner commitments
- Collaborate with Account Operations, Sales Operations, Marketing, Product, Clinical Operations, Data & Analytics, Billing, and other teams
- Share West Coast insights, refine playbooks and best practices, and contribute to Care Partnerships goals
Requirements:
- 5+ years of experience in network development, business development, healthcare outreach, sales, account management, provider relations, or a related field, with a record of driving referral or revenue growth
- 2+ years of experience managing or formally coaching team members
- Strong communication, relationship-building, and problem-solving skills, including with physicians, practice managers, and health system leaders
- Confidence with outbound outreach and developing new relationships, and the ability to coach others to do the same
- Comfort using data and performance metrics to set priorities and make decisions
- CRM experience; Salesforce strongly preferred
- Strong ownership, organization, and follow-through
- Ability to thrive in a fast-paced, growth-oriented environment
- Bachelor's degree in Business, Healthcare, Marketing, Communications, or a related field preferred
- Familiarity with West Coast healthcare markets is a plus
- Occasional travel for partner meetings and team events
- Applicants must be legally authorized to work in the United States at the time of hire
- This position is not eligible for employment visa sponsorship, either now or in the future
Benefits:
- Healthcare, Dental, Vision, and life insurance benefits
- 401K with 3% employer match
- Paid time off and paid holidays
- Additional coverage options, such as Short-Term Disability, Long-Term Disability, and Group Accident Insurance
- Professional development & advancement opportunities
- An amazing team culture
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