Vice President, Account Management
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Job Description
Vice President managing healthcare payer accounts for Avalon’s diagnostic intelligence platform. Driving client retention, renewals, service expansion, and strategic growth.
Responsibilities:
- Own overall client satisfaction, retention, and growth within an assigned book of business
- Develop and cultivate long-term relationships with key client stakeholders and executive leaders
- Monitor program service delivery for clients and work cross-functionally within Avalon
- Drive contract renewals, service expansion, and strategic growth opportunities with current clients
- Drive client strategy and growth for Avalon
- Build partnerships across client organizations and represent the voice of the customer
- Understand clients’ competitive environments, challenges, business priorities, and opportunities for expansion and innovation
- Lead cross-functional client strategic plans and develop value propositions to increase volume and profitability from Avalon network providers
- Translate client requests into actionable strategies and tactics to improve performance and deliver value
- Manage client contracts, facilitate deliverables, and drive initiatives
- Understand complex client financial arrangements and strategies
- Proactively review performance metrics, anticipate client needs, and exceed expectations
- Represent and drive client operational requirements throughout the organization
- Manage standard client requirements
- Ensure communication of root causes and resolution paths for operational issues
- Maintain documentation regarding change orders, operational issues, and problem resolution
- Report to the Senior Vice President, Account Management
Requirements:
- 15+ years’ experience in healthcare account management and/or selling into payers
- Bachelor’s degree or significant and relevant direct work experience in lieu of degree
- Willingness and ability to travel up to 30% of the week to client sites and providers, as needed
- Strong analytical skills and proven ability to problem solve
- Proven experience in selling service expansion opportunities
- Ability to work cross-functionally to proactively communicate and resolve issues with appropriate urgency
- Proven success in a matrix environment
- Strong verbal and written communication skills
- Ability to interact effectively with counterparts at assigned clients
- Knowledge of the healthcare industry, payers, and regulations
- Experience in a start-up or early-stage company helpful
- Knowledge of reference laboratory business, esoteric tests and processes strongly desired
- Experience working with Medicare and Medicaid programs
- Master’s degree in Business, Marketing, or Healthcare Administration preferred
Benefits:
- Remote work eligibility
- Regular business travel, including travel to Avalon's corporate office in Tampa, Florida
- Equal Opportunity Employer - Vet/Disability
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