Manager, Field Enablement
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Job Description
Field Enablement Manager enabling Success Managers at MDVIP, a personalized concierge primary care network. Driving physician engagement, retention, growth, insights, tools, and performance improvement.
Responsibilities:
- Lead and continuously evolve MDVIP's Field Enablement function
- Own and lead the Success Manager Field Enablement strategy and roadmap
- Establish annual enablement objectives, success measures, and improvement initiatives
- Manage governance and end-to-end processes balancing organizational needs with Success Manager responsibilities and capacity
- Coordinate planning of affiliate and Success Manager activation calendars
- Present enablement performance, recommendations, and strategic opportunities to executive leadership
- Own the affiliate action planning framework and action tracking processes
- Partner with Training to support Success Manager planning, tracking, and execution of affiliate improvement initiatives
- Partner with Technology to improve platforms for planning, workflows, reporting, and accountability
- Translate MDVIP's value proposition into frameworks, messaging, tools, conversation guides, and playbooks
- Ensure physician-facing materials meet quality, consistency, branding, and messaging standards
- Equip Success Managers for retention, growth, pricing, operational, and satisfaction conversations
- Establish a physician insights and best practices program
- Create recurring insight reports, dashboards, and field intelligence communications
- Design and govern playbooks, tools, and methodologies for affiliate provider engagement, growth, and retention
- Lead cross-functional working groups and governance forums
- Define and monitor Field Enablement KPIs and build reporting frameworks
- Evaluate physician satisfaction, physician retention, affiliate engagement, member retention, Success Manager productivity, training effectiveness, and strategic initiative adoption
- Use insights and feedback to continuously improve enablement programs and tools
Requirements:
- Bachelor's degree in Business, Healthcare Administration, Marketing, Communications, Organizational Development, or related field
- 5+ years of progressive experience in field enablement, sales enablement, customer success, physician relations, account management, practice operations, healthcare operations, or related functions
- 2+ years of experience building and leading programs, teams, or enterprise initiatives
- Experience designing operating models, governance structures, and business processes
- Experience developing training and socialization programs, toolkits, playbooks, and communication strategies and programs
- Strong cross-functional project management skills
- Strong analytical and problem-solving capabilities
- Proven ability to translate data into actionable business insights
- Experience with CRM, AI tools, reporting tools, and business performance metrics
Benefits:
- Competitive compensation with performance-based incentives for eligible roles
- Health, dental, and vision insurance
- Retirement plans
- Ongoing training and leadership development programs
- Positive work environment and collaboration culture
- Great Place to Work® recognition
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