Manager, Project Management Organization – PMO
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Job Description
Manager leading project management team for client implementations at Bridgeway Benefit Technologies. Responsible for governance, coaching, and ensuring alignment with business goals.
Responsibilities:
- Lead and manage a team of project managers, overseeing day-to-day operations, workload balance, and adherence to Bridgeway’s PMO governance standards.
- Lead and execute internal projects from planning through delivery, ensuring alignment with organizational priorities, effective cross-functional coordination, and measurable business outcomes.
- Drive governance and accountability across the project lifecycle, ensuring consistent application of methodology, documentation, and communication standards.
- Monitor and control project performance, proactively identifying and mitigating risks, managing escalations, and ensuring timely delivery of quality outcomes.
- Partner cross-functionally with Portfolio Management, Implementation, Product, and Sales to ensure alignment between project delivery, resource capacity, and business objectives.
- Forecast and track revenue recognition, ensuring accuracy and alignment with monthly, quarterly, and annual financial goals.
- Mentor, coach, and develop project managers, providing ongoing training and feedback to strengthen leadership, communication, and stakeholder management skills.
- Serve as the first point of escalation for project or customer issues, providing guidance and direct support to ensure a positive client experience and successful resolution.
- Lead by example in communication and professionalism, modeling how to de-escalate conflicts, manage difficult conversations, and communicate with confidence and clarity.
- Champion PMO maturity, driving continuous improvement in processes, tools, and metrics to enhance consistency, visibility, and efficiency across all projects.
- Facilitate regular team meetings to communicate PMO strategy, track performance, and share best practices.
- Partner with leadership to prioritize initiatives, allocate resources effectively, and ensure the PMO supports organizational growth and strategic direction.
Requirements:
- 5+ years of experience leading project management professionals within a technology, SaaS, or professional services environment.
- PMP certification (Project Management Professional) strongly preferred
- Proven success in building and managing high-performing teams that deliver measurable business results.
- Demonstrated ability to enforce project governance and delivery standards in a matrixed or cross-functional environment.
- Strong financial and operational acumen, with experience managing revenue forecasting and capacity planning.
- Excellent communication, leadership, and interpersonal skills, with the ability to influence at all levels of the organization.
- Proficiency in project management tools such as Clarizen, Smartsheet, or Microsoft Project, and in creating executive-level reports or dashboards.
- Bachelor’s degree required.
Benefits:
- Up to 30% travel for customer and internal meetings
- Remote position
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