Medical Receptionist – Administrative Assistant
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Job Description
Medical Receptionist managing patient communication and operations for a naturopathic healthcare clinic. Providing empathetic support and maintaining documentation in a remote role.
Responsibilities:
- Handle inbound and outbound patient phone communications professionally and empathetically
- Guide patients through intake processes and follow-up communications
- Collect and organize required documentation and patient information
- Update and maintain electronic health records accurately and efficiently
- Coordinate and communicate with healthcare providers regarding patient matters
- Perform backend administrative tasks to support clinic operations
- Ensure patient inquiries are resolved promptly and thoroughly
- Maintain confidentiality and professionalism in all interactions
Requirements:
- Advanced English proficiency, both written and spoken
- Clear communication skills for phone interactions
- Experience in administrative or receptionist roles
- Strong organizational and multitasking abilities
- High level of empathy and professionalism
- Proactive attitude and solution-oriented mindset
- Previous experience in healthcare or medical administrative roles preferred
- Familiarity with Electronic Health Record (EHR) systems
- Experience managing patient communications and documentation
- Ability to handle sensitive information with discretion
- Strong attention to detail
Benefits:
- Full-time position
- 100% remote work environment
- Opportunity to grow within a healthcare-focused organization
- Meaningful role supporting patient care and provider coordination
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