Mortgage Loan Officer

Posted 8hrs ago

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Job Description

Mortgage Loan Officer managing inbound residential mortgage applications for Connexus Credit Union. Underwriting loans, guiding members, and coordinating closings from inquiry through completion.

Responsibilities:

  • Respond to inbound mortgage inquiries through phone, email, online banking, digital channels, referrals, and other approved sources
  • Interview members and prospective borrowers to understand financing needs, financial circumstances, goals, and timing
  • Educate members on mortgage products, terms, rates, requirements, repayment options, and costs
  • Recommend appropriate mortgage solutions based on member needs, financial profile, loan purpose, and lending programs
  • Initiate and manage mortgage applications from initial inquiry through closing
  • Obtain, review, and analyze borrower information and documentation
  • Underwrite, approve, recommend, or decline mortgage applications within lending authority and guidelines
  • Coordinate complex, high-value, or high-risk mortgage loans with internal partners
  • Maintain ownership of member relationships and provide timely status updates
  • Manage follow-up activities on assigned inbound mortgage opportunities
  • Collaborate with processors, credit analysts, underwriting, closing, lending support, and external transaction partners
  • Ensure disclosures, closing documents, HMDA information, and other loan documentation are accurate and timely
  • Assess and execute pricing and sale of residential mortgage loans in accordance with policies and secondary-market requirements
  • Maintain a file quality target of 97% or greater
  • Identify cross-selling and referral opportunities for additional Credit Union products and services
  • Stay current on mortgage products, underwriting guidelines, regulations, and secondary-market requirements
  • Meet goals related to mortgage production, loan quality, member experience, response times, efficiency, and fee income
  • Comply with applicable federal and state laws, regulations, Credit Union policies, and lending procedures

Requirements:

  • Associate degree in business, finance, banking, or a related field, or equivalent combination of education and relevant experience is Required
  • Minimum of 1 year of current mortgage lending experience within a financial institution is Required
  • An active NMLS Mortgage Loan Originator Identifier is Required
  • Demonstrated knowledge of residential mortgage lending products, underwriting principles, documentation requirements, and applicable regulations
  • Strong analytical, organizational, and problem-solving skills
  • Ability to manage multiple mortgage applications and priorities while maintaining accuracy and established service-level expectations
  • Proficiency with Microsoft Office applications, including Word and Excel, and the ability to learn and effectively use mortgage loan origination and other Credit Union systems
  • Demonstrated commitment to providing an exceptional member experience
  • Monday–Friday availability, 8am–5pm CST

Benefits:

  • 20 days of paid time off and 10 paid holidays
  • 16 hours of paid Volunteer Time Off
  • 401K Retirement with up to 6% employer match
  • Excellent Health, Dental, Vision insurance, including multiple plan options
  • Health Savings Account with generous employer contributions
  • Employer paid Life insurance, Short-Term and Long-Term Disability
  • Tuition Reimbursement from $4,000 - $7,000 per calendar year
  • Robust Learning and Development program that includes an annual professional development stipend