National Account Manager – Professional Sales
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Job Description
National Account Manager directing sales performance and account management for Dermalogica's national accounts. Collaborating cross-functionally and driving growth strategies in the professional beauty industry.
Responsibilities:
- Develops and executes annual business plans and long-term strategies to achieve sales and growth objectives for assigned national accounts
- Manages all aspects of assigned accounts, forecasting, contract compliance, and relationship management
- Identifies opportunities and challenges within the account base and develops strategies to maximize sell-through and profitability
- Maintains a pipeline of new national account opportunities and actively seeks leads for future growth
- Owns the analysis of sales forecasting and cascades sell-out data to Finance
- Manages weekly sales reporting and leads monthly and quarterly business reviews, including total sales and comparable growth, identifying growth opportunities and scalability
- Conducts bi-weekly business reviews with the field team and provides detailed summaries to the Sales Director, Professional Channel
- Utilizes strong analytical skills and tools such as Tableau or Power BI to assess performance and inform decision-making
- Seeks to identify new chain opportunities, bringing in new business through proactive lead generation, business development initiatives, strategic partnerships, and revenue growth
- Communicates effectively with marketing, finance, customer service, education, and operations to achieve business objectives
- Provides regular updates, strategic insights, and customer recaps to the Sales Director, Professional Channel
- Leads the preparation and delivery of customer and internal presentations
- Manages the pipeline and presentation schedule for national account partners
- Meets regularly with national account partners to strengthen relationships, plan initiatives, and drive business growth
- Enhances existing relationships and establishes new connections across account organizations
- Spends time in the field meeting with locations and developing partnerships
- Leads the national account marketing calendar in collaboration with Marketing
- Conducts post-promotional analysis and provides insights and recommendations for future planning
- Ensures alignment of promotions, programs, and launches with account strategies
- Analyzes market trends, competition, products, packaging, and pricing that may impact sales
- Communicates relevant insights to sales leadership and cross-functional partners
- Regularly assesses account health, including inventory, competitive landscape, key decision-makers, pain points, and growth opportunities
- Leads and organizes conferences, trade shows, account events, and key account visits
- Ensures assigned accounts adhere to all contractual guidelines
- Supports vacant field territories by working directly with locations to ensure continuity of service and support
- Leads or participates in special projects as assigned
Requirements:
- 5–7 years of progressive sales or account management experience within consumer goods or professional skin/hair industries (manufacturer or distributor)
- Undergraduate degree essential
- Proven experience in national account management and retail environments, ideally within the professional hair, skin and Medspa industry
- Excellent interpersonal and relationship-building skills
- Strong problem-solving abilities with a proactive, solutions-oriented mindset
- Strategic and conceptual thinker with the ability to synthesize complex data into actionable insights
- Highly organized with the ability to manage multiple priorities under pressure and meet deadlines
- Strong execution and analytical skills with a results-driven approach
- Innovative and adaptable, with the ability to pivot strategies as business needs evolve
- Exceptional communication and presentation skills, capable of delivering clear, data-driven sales narratives
- Advanced proficiency in Microsoft Office (Excel, PowerPoint, Outlook)
- Experience with Tableau or Power BI strongly preferred
- Preference given to candidates that speak English and French
- Must reside in the Greater Toronto Area.
Benefits:
- Up to 20% overnight travel required
- Occasional evening or weekend work required to attend trade shows/events (with notice)
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