Nonprofit Experience & Partnership Manager
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Job Description
Nonprofit Experience & Partnership Manager leading partnership expansion and social impact experiences for Visit.org in India. Engage with nonprofits while working remotely and coordinate with cross-functional teams.
Responsibilities:
- Lead the process of researching, recruiting, and onboarding prospective partner nonprofits and social ventures.
- Develop, implement, and oversee project plans for large-scale recruitment and experience-building initiatives, managing and coordinating team members' efforts.
- Cultivate, maintain, and strengthen relationships with premium partner organizations, acting as the primary senior liaison between them and Visit.org. Deliver enhanced support to ensure partner satisfaction.
- Leverage data and technology tools to optimize recruitment and partnership-building efforts. Support constant improvement of data systems and processes.
- Collaborate closely with partner organizations to co-design and co-build social impact experiences, prioritizing high-quality output and tangible social impact. Incorporate feedback to continuously improve these experiences.
- Spearhead the process of preparing NPOs to host high-quality events by providing robust onboarding, training, and communications strategies. Facilitate preparedness of your portfolio of NPOs to offer best-in-class experiences.
- Oversee the use and management of Salesforce or other tech platforms, ensuring that records are rigorously maintained and data is effectively utilized. Maintain data and records for your portfolio of NPOs and experiences.
- Lead cross-functional project teams in executing and/or process-building tasks for experiences, event delivery, organization training, payments, and more.
- Develop and maintain an extensive knowledge base of partner organizations, experiences, and offerings in the assigned region/portfolio.
- Assist to identify, monitor, and analyze key metrics and KPIs. Contribute significantly to the ideation, design, and implementation of new systems and processes to streamline operations. Support with ideas for how we can improve team's scalability.
- Manage associates, overseeing their work for accuracy and quality, while fostering an environment conducive to training, coaching, and professional development.
Requirements:
- 5+ years of experience working in the nonprofit sector, with a demonstrated focus on recruiting and experience-building.
- 3+ years of client-facing experience, preferably with nonprofits, showcasing strong relationship-building capabilities and retention strategies.
- Profound understanding of the unique needs of nonprofits and a deep passion for our mission.
- Proven experience in leading projects, managing people, and nurturing talent.
- Proficiency in data management; prior experience with Hubspot or other CRM software.
- Excellent verbal and written communication skills, with the ability to convey complex concepts to diverse audiences.
- Comfortable in a leadership role within a fast-paced, demanding startup environment.
- Proactive with robust problem-solving abilities, capable of prioritizing and managing a variety of tasks and projects.
- Eager to learn, grow, and lead within a collaborative team and work seamlessly with cross-functional teams.
- Demonstrated experience in process improvement and system implementation, contributing to operational efficiency.
- Experience working in a fast-paced startup environment
- Passion for our mission and the desire to make an impact in the world through technology
Benefits:
- **How we care**
- Competitive pay
- Mission-aligned company events/volunteering
- Inclusive, exciting start-up culture
- Accelerated career & personal growth
- Culture Club and more!
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