Partner Operations Manager
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Job Description
Partner Operations Manager leading delivery-partner operations for Slate’s affordable, customizable vehicles. Managing specialists, partner performance, invoices, inventory, repairs, and cost improvement.
Responsibilities:
- Lead a team of Regional Partner Operations Specialists
- Support onboarding, performance management, and ongoing support of Vehicle Delivery Partners
- Build a high-performing team supporting Delivery Partners
- Serve as Slate’s primary point of contact for Delivery Partners
- Coordinate with Fulfillment, Logistics, Service, Accessories, and other internal teams
- Assist with vehicle and delivery issues and drive decision-making to improve delivery effectiveness
- Develop and monitor Delivery Partner performance metrics
- Address operational issues and optimize cost-effective solutions while maintaining high service levels
- Validate and approve monthly Delivery Partner invoices against internal work records
- Track monthly actual costs versus plan and recommend planning and process improvements
- Implement and execute vehicle and material inventory reporting and cycle counting with Delivery Partners
- Assist Delivery Partners with vehicle repairs required before customer delivery
- Report to the Head of Sales Planning and Fulfilment
Requirements:
- Bachelor’s degree in Business Administration, Supply Chain Management, Operations, or equivalent is preferred; hands-on experience and a proven track record of success may substitute
- 5+ years of experience in vehicle delivery and/or automotive distribution, preferably directly working with OEMs or Dealers
- Proven track record of overseeing a team of Regional Support Specialists
- Proven track record overseeing relationships with third party service providers
- Strong analytical and communication skills
- Strong problem solving capabilities with attention to detail
- Comfortable in start-up environments
- Experience with warehousing practices, material management, business planning, and financial implications
- Ability to work cross-functionally with external partners and internal teams
- Ability to effectively represent and promote the Slate brand
- Experience with ERP systems and Project Management tools
- Proficiency with Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint)
- Ability to travel up to 50%
- Ability to lift and carry up to 35 pounds
- Ability to stand, walk, and perform repetitive tasks for extended periods
- Must be authorized to work in the United States on a permanent basis
- Visa sponsorship is unavailable
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Vacation
- 401k
- Equity program eligibility
- Discretionary annual incentive program eligibility
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