People Operations Specialist
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Job Description
People Operations Specialist managing onboarding and offboarding processes at TEECOM. Driving people programs and processes that contribute to a supportive employee experience.
Responsibilities:
- You ensure new hires feel welcomed, prepared, and empowered to succeed from day one through a seamless onboarding experience.
- You support continuous professional growth and development by managing TEECOM Grow programs, Bravely coaching, and training journeys that enable team members to build skills and advance their careers.
- You create smooth, organized, and respectful transitions for departing team members through thoughtful offboarding processes.
- You empower team members to find answers and navigate People Operations processes independently through responsive support and clear guidance.
- You strengthen team member experience by gathering feedback through onboarding checkpoints, Stay Interviews, and Exit Interviews that drive continuous improvement.
- You create clarity, consistency, and transparency across the organization through well-crafted People Operations documentation.
- You strengthen operational efficiency by identifying process gaps and collaborating with the team to implement improvements.
- You enable consistent team member development through well-maintained training programs with up-to-date content and clear progress tracking.
- You preserve organizational knowledge through accurate, accessible People Operations systems with secure compliance documentation.
- You enable TEECOM to scale effectively by executing People Operations processes with operational rigor while continuously refining workflows.
- You strengthen the team’s collective capability by providing indirect mentorship to anyone seeking guidance on People Operations matters.
- You build trust and demonstrate TEECOM’s values in action by aligning your actions with your words in every interaction.
- You help TEECOM stay current and competitive by staying updated on People Operations trends, best practices, and regulatory changes.
- You manage onboarding, offboarding, and other lifecycle processes smoothly, with team members feeling supported and empowered at every stage of their journey.
- You execute essential personnel activities—promotions, transfers, bonuses, information updates, and manager changes—accurately and efficiently.
- You manage and monitor help tickets to ensure prompt and effective resolution of team member inquiries and concerns.
- You identify workflow gaps and address them in collaboration with the team and leadership to improve process efficiency.
- You demonstrate commitment to improving the quality, accuracy, and usability of People Operations documentation, ensuring it supports consistency and efficiency across the team.
- You provide timely, clear, and supportive responses to employee inquiries, conveying information in a manner that is easy to understand.
- You maintain People Operations systems that are up-to-date and reliable, with compliance documentation securely stored and readily accessible.
- You handle all documentation, processes, and communications with precision, ensuring accuracy and reliability in every aspect of the role.
- You demonstrate continuous learning by staying updated on People Operations trends, best practices, and changes in employment laws and regulations.
- You adapt effectively to high volume growth periods, maintaining quality and responsiveness while scaling processes to support increasing team size.
- You are a team player with a great attitude, approaching work with a collaborative, solutions-oriented mindset, stepping in to support teammates and team priorities as needs arise and willingly taking on new challenges or projects.
- You model TEECOM’s Core Values—Care, Trust, and Value—through responsive support, professional communication, and dependable execution.
Requirements:
- Bachelor’s degree in Human Resources, Business Administration, or a related field; or equivalent experience in HR operations or employee lifecycle management
- 3+ years of experience in HR operations or employee lifecycle management with demonstrated capability in onboarding, offboarding, and process management
- Experience with BambooHR or similar HRIS platforms; proven ability to manage multiple processes simultaneously; experience creating training content or documentation; exposure to compliance requirements
- Working knowledge of best practices in onboarding, offboarding, and other employee lifecycle activities with ability to research unfamiliar areas and apply insights to improve processes and ensure compliance
- Strong written, verbal, and interpersonal communication skills with proven ability to develop clear and well-structured process documentation aligned with company standards
- Experience maintaining accurate, up-to-date HR systems with attention to data security, accessibility, and operational rigor
- Strong problem-solving capacity to identify challenges, propose solutions, and make data-driven recommendations with sound judgment in daily decisions
- Exceptional attention to detail in data processing and all aspects of work with flexibility to adapt to shifting priorities and ability to prioritize and complete simultaneous projects
- Strong proficiency in HR Information Systems (BambooHR or similar), Microsoft 365 Suite, Google Workspace, and Slack; familiarity with GitHub for documentation management — plus
- Industry certifications preferred but not required: PHR (Professional in Human Resources) — preferred
- SHRM-CP (Society for Human Resource Management Certified Professional) — preferred
- Additional benefits or compliance certifications — plus
Benefits:
- medical, dental, and vision insurance for employees and their dependents
- basic and voluntary life insurance
- short-term and long-term disability coverage
- a 401(k) plan with profit-sharing contributions
- paid parental leave
- lifestyle and legal benefits
- pet benefits
- performance-based bonuses
- flexible time off
- nine scheduled paid holidays
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