Personal Injury Assistant – Reductions Specialist
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Job Description
Handling personal injury case reductions as the final point of contact. Providing client support and maintaining case documentation in a remote environment.
Responsibilities:
- Serve as the final point of contact for each case
- Initiate courtesy calls to clients upon case assignment
- Provide detailed explanations of the reduction process
- Meticulously log phone calls, case statuses, and documents into the online document management software
- Ensure the efficient linkage of releases onto Litify
- Confirm PIP benefits
- Validate damages with a complete provider list
- Confirm balances due on medical accounts
- Negotiate bills with providers
- Send out reductions promptly
- Maintain regular client contact, addressing queries every two weeks
- Conduct case reviews and personal audits for productivity
- Develop and monitor weekly projection reports
Requirements:
- Must speak English and Spanish fluently
- Must have a Computer (Desktop or Laptop) Core I5 or above, 12 GB of Ram, at least Windows 10 installed.
- USB noise cancelling headsets.
- Webcam for daily meetings and huddles.
- Internet speed must be 35Mbps Download and 15Mbps Upload.
- Commitment to work overtime on occasion.
- Have solid written and verbal communication skills.
- Ability to be resourceful and proactive when issues arise.
- Must be a self-starter and multi-tasker.
- Ability to work independently.
Benefits:
- Health insurance
- Paid time off
- Flexible work arrangements
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