Phone Sales Representative – Aftermarket Auto Parts
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Job Description
Sales Tech I assisting customers in purchasing automotive accessories for their dream vehicles remotely. Join Turn5's enthusiastic sales team and enjoy competitive pay and benefits.
Responsibilities:
- Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns.
- Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales.
- Takes inbound calls, text messages, tickets & chats from any/all queues.
- Uses excitement and product knowledge to sell automotive accessories.
- Uses sales in one category to suggest corresponding modifications to enhance vehicles.
- Builds rapport with customers to foster repeat business.
- Displays a professional, courteous demeanor towards customers.
- Efficiently enters and processes orders, returns, and customer inquiries.
- Answers questions/educates customers, providing purchasing suggestions as necessary.
- Utilizes all available programs to achieve bi-weekly sales goals & performance metrics.
- Notifies Sales leadership team of trends or problems encountered.
- Continues education through company sponsored program, LMS.
Requirements:
- Education: High school diploma or an equivalent combination of education and experience.
- Ability to acquire automotive knowledge in all supported vehicles.
- Excellent sales ability and some product knowledge or ability to learn.
- Maintain attendance as defined by company policy.
- Ability to maintain professionalism and use tact with difficult customers.
- Proficiency in Microsoft Word, Excel, keyboarding, and internet skills.
- Must have a reliable PC and sufficient internet speed.
- Excellent organizational skills with the ability to handle multiple tasks.
- Oral and written communication, interpersonal skills.
- Upon hire, successful completion of the Turn5 sales new hire training program.
- Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT
- Bi-lingual a plus
Benefits:
- Health Insurance: Medical, dental, and vision coverage
- 401(k)/Roth plans with generous company match!
- Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave
- Travel assistance & confidential life services (i.e., counseling, consultation & wellness services)
- YMCA membership reimbursements
- Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com.
- Vehicle Mod Program - All Turn5 employees are eligible for an annual $250 reimbursement for designated products
- Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA)
- Short-Term Disability (100% covered!) & Voluntary Long-Term Disability
- Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance
- Pet Insurance
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