Project Manager, Customer Engineering
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Job Description
Project Manager coordinating customer implementations at Claritas Rx, a digital health startup. Overseeing operational execution and collaboration across teams in a fast-paced environment.
Responsibilities:
- Lead end-to-end operational execution of customer implementations, coordinating data loading, application configurations, tenant setup, SFTP connectivity, and training environment planning from kickoff through go-live.
- Partner directly with the Implementation team to ensure Customer Engineering–related activities are scoped, scheduled, and performed to expectation across every customer engagement.
- Drive cross-functional coordination across Engineering, Implementation, Customer Success, and customer-side stakeholders to keep implementation activities sequenced, unblocked, and on schedule.
- Coordinate project and program plans across multiple accounts, defining milestones, dependencies, and timelines to ensure delivery commitments are met on time and within scope.
- Own JIRA-based tracking for delivery work, including ticket intake, grooming support, prioritization, sprint or Kanban board maintenance, and clear status tagging so work is visible and actionable.
- Maintain and regularly update shared governance artifacts such as status dashboards, RAID logs, scorecards, and delivery trackers, consolidating inputs from Delivery, Customer Success, and operations.
- Prepare concise reporting and decks for internal and external meetings (weekly customer syncs, monthly performance reviews, quarterly business reviews), highlighting progress, risks, and upcoming priorities.
- Capture and track actions, decisions, risks, and issues from customer and internal calls, assigning owners and due dates, and following through to resolution.
- Support Delivery Directors in backlog management and resource planning by organizing work queues, surfacing blockers, and aligning tickets to agreed priorities.
- Help standardize and continuously improve governance processes and templates across accounts so teams can execute in a consistent, repeatable way with minimal meeting overhead.
- Follow the meeting cadence set out for both external and internal meetings in Roles and Responsibilities documentation.
Requirements:
- 5+ years of project or program management experience, ideally in a SaaS, healthcare technology, or enterprise software environment.
- Demonstrated experience coordinating multiple concurrent customer or product delivery programs end-to-end — planning, execution, reporting, and risk management.
- Direct experience driving customer implementation activities such as data loading/ingestion, application or tenant configuration, SFTP setup, and environment provisioning (training, UAT, production).
- Hands-on expertise with JIRA for ticket intake, grooming, prioritization, and sprint/Kanban board management.
- Experience with Agile delivery (Scrum, Kanban) and the ability to tailor process to fit team and customer needs.
- Strong working knowledge of governance artifacts — status dashboards, RAID logs, scorecards, action/decision logs, and delivery trackers.
- Excellent written and verbal communication skills, with proven ability to prepare and present concise reporting to both internal leadership and external customers.
- Comfortable facilitating customer-facing meetings (weekly syncs, monthly performance reviews, quarterly business reviews) and driving follow-through on actions.
- Strong analytical skills combined with a detail-oriented mindset; able to spot risks, gaps, and inconsistencies in plans and data.
- Great energy and passion — must be comfortable in a rapidly changing, dynamic environment.
- B.S. or B.A. in business, engineering, computer science, or related field.
- Ability to work in a fast-paced, dynamic, and team-oriented environment.
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