Project Manager
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Job Description
Project Manager handling EMEA software implementations for StarRez. Leading project delivery and customer engagement with client success at the forefront.
Responsibilities:
- Lead end-to-end implementation projects across EMEA, managing timelines, communications, and delivery to ensure successful outcomes
- Design and deliver engaging customer training (onsite and remote), preparing clear materials and documentation to support user adoption
- Collaborate with internal teams (Support, Development, Sales) to align on customer goals, resolve issues, and contribute to continuous product improvement
- Support existing customers and identify growth opportunities, including up-selling additional modules, services, or integrations
- Conduct tailored solution demonstrations for new implementations and expansion projects, showcasing value and product capabilities
- Contribute to customer resources and best practices, such as help guides, FAQs, release testing feedback, and participation in user groups or trade shows
- Work flexibly and independently, coordinating travel, managing competing priorities, and collaborating across global time zones
Requirements:
- 2+ years of experience managing customer implementations or projects in a SaaS or higher education context (e.g. Student Information Systems like Oracle, PeopleSoft, SAP, Banner, etc.)
- Proven ability to build trusted partner relationships with customers and internal stakeholders
- Strong oral and written communication skills, including experience presenting to senior audiences
- Excellent problem-solving, issue management, and analytical skills
- Ability to prioritize and manage multiple projects in a fast-paced environment
- Detail-oriented with strong documentation and follow-through skills
- Technologically curious, with the ability to quickly learn new tools and systems
Benefits:
- Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years
- A supportive team environment with emphasis on learning and development opportunities
- Our Promise: You will learn, grow, and be appreciated for your impact and contributions.
- Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.
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