Regional Workplace Manager
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Job Description
Regional Workplace Manager leading multi-site workplace operations, suppliers, budgets and compliance for Cushman & Wakefield’s real estate services clients. Delivering consistent workplace experiences across Bangalore-based regional portfolios.
Responsibilities:
- Lead Workplace teams across the defined geographical region
- Own workplace environments and ensure a consistent, high-quality experience for colleagues and visitors
- Line-manage Workplace Managers and ensure compliance with service partner and client requirements
- Coach and develop Workplace Managers, support cross-collaboration, succession planning and continuous improvement
- Ensure appropriate regional resourcing and escalate evidence-based resource adjustments
- Address non-compliant performance and conduct issues and inform the client’s Regional Director
- Govern third-party supplier performance through reviews, compliance monitoring, improvement planning and relationship management
- Analyse supplier performance, trends, risks and opportunities with Regional Directors
- Regularly visit regional locations and maintain relationships with key client colleagues
- Provide responsive service to remotely managed locations using the supply chain
- Implement and monitor workplace experience strategies, standards and initiatives across the region
- Share innovations with Workplace Managers and the global RWM network
- Manage the region’s 9-point KPI system and provide management reporting
- Monitor operational performance through audits, KPIs, inspections and service reporting, implementing corrective actions
- Manage minor works and deploy appropriate resources
- Maintain up-to-date Workplace Guides and deliver updates to the client Change Management lead
- Coordinate with the client IT team on access, security, visitor management, desktop IT, network availability and reprographics
- Manage regional costs, budgets, financial performance and cost-saving opportunities
- Manage commercial risk, health and safety, workplace standards, sustainability and Business Continuity Programme requirements
Requirements:
- Experience or capability to manage workplace operations across a defined geographical region
- Ability to lead, coach and develop Workplace Managers
- Ability to manage people, suppliers, budgets and compliance across a multi-site portfolio
- Ability to manage supplier performance, contract compliance and service improvement planning
- Ability to manage KPIs, audits, inspections and service reporting
- Ability to manage regional budgets, financial performance and commercial risk
- Knowledge of health and safety, sustainability and Business Continuity Programme requirements
- Ability to work with client IT teams on access and security, visitor management, desktop IT, network availability and reprographics
- Ability to regularly visit locations within the region
- Understanding of client values, Operating Principles and workplace vision
- Ability to develop measurable Development Plans for direct reports
Benefits:
- Career development and a promote from within culture
- Diversity and Inclusion commitment
- Work-life balance
- Flexible and agile work environment
- Technology and autonomy to support career ambitions
- Career progression and promotion from within
- Global career opportunities
- Continuous learning and development opportunities
- Comprehensive employee benefits program
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