Reservations Consultant – Sales Agent, Global
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Job Description
Reservations Consultant providing luxury travel experiences through customer support via phone and email. Engage with guests and travel advisors to deliver 5-star service and achieve sales goals.
Responsibilities:
- Deliver exceptional guest experience either over the phone or via email
- Process sales calls to close new individual sales for direct guest and travel advisors
- Answer detailed questions regarding various itineraries, ships and land programs offered by Scenic Luxury Cruise & Tours and Emerald Cruises & Tours
- Accurately quote rates, promotions, flights utilizing Sabre software and general information regarding the ships, onboard experiences, and itineraries
- Follow sales techniques to close sales and maximize company revenue
- Utilize techniques to upsell suite categories, add hotel packages and additional ancillary products
- Effectively communicate and follow-up with guests and travel advisors to collect payment
- Develop positive working relationships with various departments and staff worldwide
- Adhere to company policies and guidelines including attendance and workforce adherence
- Provide 5-star service at all times to our direct guests and travel advisor partners
- Achieve monthly KPI’s which include minimum guests booked, attendance adherence and successful call monitoring.
Requirements:
- Positive, can-do attitude
- Reliable and self-motivated
- Excellent communicator with colleagues, leaders, direct guests & travel advisors
- Highly organized and able to prioritize assigned tasks for optimal use of time
- A drive for delivering excellent guest experience
- Exceptional problem-solving skills, accuracy and high attention to detail
- Quick learner with a desire to develop & grow within a collaborative team environment
- Team-oriented and results-driven
- Competent computer skills
- Able to multi-task and handle projects in between calls
- Experience with an ocean-cruising company; luxury travel experience preferred
- Experience with Sabre flight software a plus
- Experience in a call center (customer service/hospitality environment)
Benefits:
- Medical, Dental and Vision coverage
- Life Insurance
- Short Term and Long Term Disability coverage
- 401k plan with company match
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