Sales Admin – Process Associate – English
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Job Description
Sales Admin role managing order processing and customer requests in a remote capacity. Join Genpact to drive AI and digital innovation in client services.
Responsibilities:
- Processing orders / customer requests for:
- Booking of Orders in the ERP system
- Handling customer requests
- Ensure resolution to customer requests
- Follow-up on pending items
- Reporting
- Offering information to customers via e-mails/phone;
- Updating ERP regarding clients, supplies, pricing;
- Gathering information from logistics partners and informing customers regarding availability and deliveries;
- Creating orders (SOs) in the ERP system;
- Offering resolutions for internal updating requests: credit/ debit notes, reimbursements;
- Building a relation with clients and sales representatives;
- Checking and solving potential issues between client purchase orders (PO) and system information;
- Communicating with the warehouse and forwarders and efficiently handle the delivery process to ensure return of goods to the final recipient
- Preparing the relevant documents for the orders (export, transport, customs)
- Daily monitoring the assigned orders and customer requests
- Solving issues regarding damaged goods, shipment delayed, etc
- Handling any issues, looking for solutions along with all the parties involved
- Escalating any problems, delays, inconsistencies
- Handling complaints related to logistics and return transports
- Proposing resolution for streamlining activities and taking part in projects to implement these ideas
Requirements:
- Communicative level of English.
- High School Degree (University graduate or Economic studies are an advantage);
- Customer service experience - would be a plus
- Similar experience in the field;
- Work experience with an ERP system (SAP -advantage);
Benefits:
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
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