Sales Development Manager, Strategy and Operations
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Job Description
Sales operations manager scaling global SDR performance for Ping Identity’s cloud identity and access management platform. Optimizing analytics, processes, technology, and AI-driven workflows.
Responsibilities:
- Collaborate with SDR leaders to translate overarching SDR strategies into actionable plans
- Align SDR leadership, Marketing Ops, Sales Ops, and RevOps across the funnel
- Participate in quarterly and annual planning for SDR capacity, coverage models, and quota setting
- Support special projects, pilot programs, and initiatives to drive pipeline growth
- Build and maintain SDR dashboards and performance reports in Salesforce and other systems
- Analyze SDR productivity, activity, conversion rates, pipeline creation, and campaign effectiveness
- Deliver data-driven recommendations to leadership and report on team performance and progress toward goals
- Define and track SDR KPIs
- Assist in designing and administering SDR compensation plans and incentive programs
- Optimize the SDR technology stack, workflows, and integrations
- Design, document, and enforce consistent SDR processes across regions
- Lead AI innovation pilots and rollouts within the SDR workflow
- Streamline lead routing, account assignment, and territory management
- Partner with Sales Enablement to onboard and train SDRs
- Troubleshoot SDR systems and workflow issues
- Create playbooks, documentation, and process guides for global scalability
Requirements:
- 5+ years of experience in Sales Operations, Revenue Operations, or Business Operations, preferably supporting SDR or BDR teams in SaaS
- Deep hands-on experience with Salesforce (required)
- Working knowledge of SalesLoft, 6sense, ZoomInfo, and Chorus
- Strong data analysis and reporting skills; ability to translate data into insights and business recommendations
- Proven track record in process design, system optimization, and cross-functional collaboration
- Excellent communication and organizational skills; able to manage multiple global stakeholders
- Growth mindset: proactive, resourceful, and eager to improve team efficiency at scale
Benefits:
- A company culture that empowers you to do your best work
- Employee Resource Groups that create a sense of belonging for everyone
- Regular company and team bonding events
- Competitive benefits and perks
- Global volunteering and community initiatives
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
- Flexible, collaborative work environment
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