Sales Development Representative
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Job Description
Sales Development Representative responsible for recruiting licensed therapists for SonderMind's mental health services. Engaging provider leads and managing recruitment strategies to reshape behavioral health.
Responsibilities:
- Manage a steady pipeline of inbound and outbound leads to attract and engage licensed therapy providers.
- Lead outbound prospecting through email and cold-call campaigns, continuously testing and refining messaging to improve engagement and conversion.
- Maintain consistent outreach activity across phone, email, and social channels, with accountability to daily and weekly metrics.
- Screen and qualify prospective providers based on licensure, education, and clinical experience requirements.
- Collect, verify, and document provider credentials (including NPI and CAQH) to support credentialing and onboarding.
- Keep CRM records accurate and up to date, including next steps and follow-ups to maintain pipeline momentum.
- Serve as the first point of contact for prospective providers, delivering a thoughtful and professional recruitment experience.
- Partner closely with the credentialing team to ensure a smooth transition from recruitment to active provider status.
- Contribute to team growth by participating in interviews, sharing best practices, and supporting the onboarding of new SDRs.
- Own individual performance goals by tracking results, seeking feedback, and continuously improving outreach strategies.
Requirements:
- 1+ years of inside sales or recruitment experience, preferably within the healthcare or behavioral health industries.
- Demonstrated experience in handling high-volume inbound inquiries and generating leads through cold outreach.
- Expertise in managing a large volume of relationships with prospective candidates and moving them efficiently through the recruitment funnel.
- Self-starter with the ability to take initiative, adapt to changing demands, and stay ahead of recruitment targets.
- Keen attention to detail, ensuring all candidate qualifications, licensure, and clinical requirements are met.
- Proficient in using CRM software (Salesforce preferred) and lead generation tools (e.g., Sales Navigator).
- Excellent communication skills, both verbal and written, with a professional and positive attitude.
- Strong organizational and time management skills, able to prioritize recruitment efforts effectively.
- Experience in a fast-paced, high-growth environment where adaptability and resilience are essential.
- Familiarity with job-relevant AI platforms such as Gemini, ChatGPT, Claude, GitHub Copilot or other industry-standard AI productivity tools is expected and considered essential for success at this company.
Benefits:
- A generous PTO policy, with a minimum of three weeks off per year
- A holiday schedule that follows standard U.S. holidays
- Free therapy coverage benefits to ensure employees have access to the care they need (must be enrolled in a qualifying medical plan to participate)
- Competitive Medical, Dental, and Vision coverage, with plans to meet every need — including HSA (with $1,100 company contribution) and FSA options
- Employer-paid short-term disability, long-term disability, life & AD&D, plus coverage of the salary difference for up to seven weeks of short-term disability leave (after the required waiting period)
- Eight weeks of paid Parental Leave; if the parent also qualifies for STD, this benefit is in addition, allowing for 8–16 weeks of paid leave
- 401(k) retirement plan with 100% match on up to 4% of base salary, immediately vested
- Join teammates from across the country at our annual company gathering
- Company shutdown between Christmas and New Year’s
- Supplemental life insurance, pet insurance, commuter benefits, and more
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