Sales Operations Coordinator
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Job Description
Sales Operations Coordinator supporting partnerships across Sales teams and addressing client needs via data analysis. Handling confidential information and collaborating with multiple departments for effective solutions.
Responsibilities:
- Responsible for Sensitive and Confidential Information.
- Communicate with partners that include all levels of Leadership and AR/FDR departments.
- Able to work weekend hours (see shift below).
- Fulfilling requests from Sales Agents and Leaders across the department.
- Organize a vast amount of information and synthesize it into insightful, actionable solutions (reporting, charts, PowerPoints).
- Pull sales calls and report findings with solutions to leadership/report trends on the sales floor.
- Use provided tools to map processes and flowcharts, build graphs, analyze data, and create presentations.
- Work cross-functionally with multiple departments to understand the effects of decision trees that branch out across the business and impact the client experience.
- Identify where problems exist in the processes, work streams, at both a micro and macro level.
Requirements:
- Must be able to work weekends.
- Projects a positive image and serves as a role model for others.
- Strategic-minded with advanced critical thinking skills.
- Excellent communication skills (both verbal and written).
- Must be customer-focused, service-minded, and detail-oriented.
- Ability to successfully multi-task and independently prioritize tasks according to department goals and objectives.
- Ability to balance demands in a fast-paced work environment.
- Able to put together Memos, Training Materials, Standard Operating Procedures, workflows, and other communications that are free of errors and easy to understand.
- Ability to work independently and within a team environment.
- Ability to collaborate with multiple departments as needed.
- Proficient with Data Visualization and Analysis.
- Proficient in Google Suite and Microsoft Office.
- Understanding of SharePoint, Slack, Salesforce Lightning, Xactly, Tableau, and Grafana.
Benefits:
- Health insurance
- Flexible work arrangements
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