Sales Operations Manager
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Job Description
Sales Operations Manager improving sales processes and ensuring alignment for Industrial Electric Manufacturing's growing team. Analyzing data, optimizing tools and supporting leadership with informed decision-making.
Responsibilities:
- Evaluate, refine, and document sales workflows to ensure efficiency and consistency.
- Identify bottlenecks and implement solutions to shorten the sales cycle.
- Partner with leadership to design and roll out scalable processes as the organization grows.
- Manage and maintain document and process integrity (e.g. Sharepoint)
- Own day-to-day management and optimization of the CRM system (Salesforce).
- Ensure pipeline accuracy, data integrity, and adoption across all sales teams.
- Build and maintain dashboards for leadership to track KPIs, pipeline health, and performance.
- Support quarterly and annual forecasting processes with data-driven insights.
- Conduct win/loss analysis and trend reporting to inform strategic planning.
- Support onboarding of new sales hires with process training and tool setup.
- Develop training guides, playbooks, and resources to drive consistency across the team.
- Collaborate with Marketing to ensure lead management, campaign tracking, and attribution are seamless.
- Partner with Finance on sales compensation tracking, quota setting, and revenue reconciliation.
- Work with Execution & Delivery team and Operations to align handoffs and customer lifecycle processes.
- Evaluate, implement, and manage sales technology stack (automation, enrichment, enablement tools).
- Continuously identify opportunities to streamline workflows through automation and integrations.
- Provide ad hoc analysis and insights to support sales strategy initiatives.
- Lead or support special projects such as territory planning, account segmentation, or incentive design.
- Act as a trusted advisor to sales leadership on operational improvements.
Requirements:
- Bachelor’s degree in Business, Finance, Marketing, or related field (or equivalent experience).
- 5-10 years of experience in Sales Operations, Revenue Operations, or Business Operations.
- Strong proficiency with CRM systems (Salesforce).
- Advanced Excel/Google Sheets and data analysis skills; experience with BI tools (Tableau, Power BI, Looker) is a plus.
- Excellent communication skills with the ability to present insights clearly.
- Strong problem-solving mindset, highly organized, and detail oriented.
Benefits:
- Comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success
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