Senior Account Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Account Manager responsible for owning and growing Aurora customers' portfolios. Focused on retention, adoption, and strategic expansion through collaborative efforts across teams.
Responsibilities:
- Own and grow a portfolio of Aurora customers, driving retention, adoption, and expansion across Aurora and HelioScope
- Lead renewals and commercial negotiations, including early renewals, amendments, and custom pricing structures
- Develop and execute strategic account plans with customer stakeholders to achieve measurable usage growth and lasting partnership value
- Build pipeline within your book of business by identifying upsell and cross-sell opportunities through proactive outreach and marketing-qualified leads
- Use product usage data, UV metrics, and customer insights to forecast expansion, flag churn risk, and get ahead of it
- Lead executive business reviews and strategic conversations that align on goals, adoption milestones, and ROI
- Collaborate across Product, Sales Engineering, Implementation, Support, and Marketing to deliver solutions that meet customer needs and create new ones
Requirements:
- 5+ years of experience in account management, customer success, or sales within SaaS, energy technology, or a related field
- A proven track record of growing a customer portfolio through renewals, upsells, and cross-sells
- Strong commercial acumen, including experience negotiating contracts, renewals, and pricing structures
- The ability to build strategic relationships with executive stakeholders and navigate complex customer organizations
- Experience using data and customer insights to drive adoption, identify risk, and develop account growth strategies
- Excellent communication and collaboration skills; you work well across teams and make things happen
- Strong organizational discipline, including managing pipeline and renewals in CRM systems like Salesforce
Benefits:
- Flexible PTO
- Parental Leave - 16 weeks with 100% base salary + gradual return to work
- WFH Stipend - An initial $500 (Non-engineers) or $750 (Engineering roles)
- Coworking Stipend - $300 / month if you prefer to be at a coworking facility near you
- Energize Fridays - Company-wide days to log off and recharge
- Connectivity Stipend - Up to $100 / month towards internet or phone
- Learning & Development - $720 / annually to use towards professional development (You have to complete 90 days of employment to receive this stipend)
- Medical, Dental, and Vision - Premiums are 100% covered for Aurorans and 90% for dependents
Similar Jobs
Director, Media and Partnerships Strategy
Director role managing media and partnerships strategy within PartnerCentric's paid media team. Responsible for building high-value media programs and optimizing client revenue.
Account Manager – Influencer Marketing
Account Manager managing influencer marketing campaigns for PartnerCentric. Overseeing project execution across various social media platforms and ensuring compliance.
Animal Health Territory Manager – Northwest Region
Territory Manager responsible for sales of American Regent Animal Health products to veterinarians in OR and WA. Achieving sales objectives and managing territory data with strong key account support.
Senior Manager, Global MSP Account Management
Senior Manager leading global MSP Account Management at ThreatDown. Driving partner success and MRR growth within the cybersecurity ecosystem.
Territory Manager – Industrial Gas and Chemical
Territory Manager managing sales for Anova's Industrial Gas and Chemical solutions across East Coast/Midwest. Focus on client acquisition and maximizing market penetration in the specified regions.
Partner Manager, Strategic Alliances
Strategic Partner Manager at CreatorIQ responsible for activating and scaling technology and agency partners. Drive revenue through collaboration and enablement programs in the influencer marketing space.
Inventor Relations Manager
Inventor Relations Manager for Exploding Kittens connecting with external game designers to source innovative concepts. Lead the development and evaluation of new game ideas and processes.
Channel Sales Manager – Partnerships & Alliances
Channel Sales Manager architecting Tive's indirect revenue engine through partnerships. Recruiting and managing referral and strategic co-sell alliances for real-time visibility solutions.
Manager, Digital Commerce Enablement – Partnerships
Manager responsible for driving execution and support for digital commerce initiatives at PartsBase Inc. Collaborating with Sales and Product teams to enhance platform adoption and effectiveness.
Director, Digital Commerce Enablement – Partnerships
Director of Digital Commerce Enablement & Partnerships responsible for accelerating adoption and partner success at PartsBase Inc. Work in a fully remote environment with a global team.
Patient Account Representative
Processing patient accounts, handling insurance payments, resolving denied claims, and analyzing credit balances. Responsible for various functional areas of patient account management.
Content & Partnerships Manager
Content & Partnerships Manager leading creator and brand partnerships for a global creator business platform. Work remotely to expand partnerships and drive revenue opportunities.
Account Manager
Account Manager managing client accounts at StockTwits, a leading social finance platform. Driving campaign execution and renewals across a defined portfolio of clients.
Sales Manager – Brand Partnerships
Sales Manager leading and developing Brand Partners for a B2B networking platform. Coaching sales reps and driving performance in a scaling sales team environment.
Territory Manager, Beef
Territory Manager driving business growth and ensuring customer success within the Fitzroy region at Halter. You'll execute sales strategies and build strong relationships in the beef industry.
Senior Relationship Manager – North America Sales
Senior Relationship Manager for IonQ's single photon systems, focusing on revenue growth in North America. Driving sales through inbound leads and strategic relationships with institutional clients.
Account Manager
Account Manager responsible for managing mid-market and enterprise accounts in SaaS. Building relationships and developing solutions for customer success and business growth.
Account Manager
Account Manager responsible for strategic relationships and driving revenue growth for a legal tech firm. Focusing on client success and maximizing automation within their operations.
Director, Account Manager
Director and Account Manager for the Department of Treasury and IRS at GDIT. Leading the execution of IT programs and strengthening stakeholder relationships.
Strategic Account Manager – LATAM Based
Strategic Account Manager at Arionkoder, managing accounts and driving growth for AI consulting firm. Building relationships and leveraging insights to enhance client outcomes in LATAM.