Senior Account Manager, Web
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Job Description
Senior Account Manager owning complex website builds and support engagements for 829 Studios, an integrated digital marketing agency. Guiding client strategy, delivery, budgets, risks, and platform decisions across WordPress, Drupal, and Shopify.
Responsibilities:
- Own senior-level client relationships for complex website builds and ongoing support accounts
- Develop understanding of clients’ business goals, organizational dynamics, constraints, and success metrics
- Advise clients on scope, budget, timeline, platform capabilities, and technical feasibility
- Lead strategic conversations about website roadmaps, enhancements, and long-term platform evolution
- Translate technical and operational complexity into actionable recommendations for non-technical stakeholders
- Identify, communicate, mitigate, and escalate risks involving scope, budget, resources, timelines, and stakeholder alignment
- Partner with project managers and hybrid PM/Producers to oversee delivery and contractual commitments
- Serve as a hybrid Account and Project Manager on smaller engagements when appropriate
- Ensure project plans, milestones, priorities, decisions, approvals, and timelines are documented and understood
- Monitor budgets, project burn, forecasts, overages, change orders, scope adjustments, and account expansion opportunities
- Contribute to process improvements, documentation standards, and best practices
- Mentor junior team members through guidance and example
Requirements:
- At least six years of experience in a full-service digital agency, with senior-level client ownership
- Experience managing complex website builds and ongoing support engagements on WordPress, Drupal, and/or Shopify
- Working knowledge of WordPress, Drupal, and Shopify ecosystems, including constraints and maintenance considerations
- Strong understanding of website strategy, design, and development workflows
- Excellent executive-level written, verbal, and presentation communication skills
- Ability to manage ambiguity, competing priorities, and high-risk decisions
- Experience partnering with project managers, strategists, designers, and developers
- Ability to discuss budgets, scope, tradeoffs, and constraints with confidence and empathy
- Familiarity with integrated digital marketing disciplines and judgment to involve them when appropriate
- Experience using project management software and financial tracking tools common to digital agencies
- Legally authorized to work in the United States or able to address U.S. employment visa sponsorship requirements
Benefits:
- Option to work remotely in eligible states or at the Boston office
- Generous paid vacation benefits increasing each year
- 12 company holidays
- Summer Fridays from Memorial Day through Labor Day
- 401K plan with 4% Safe Harbor employer match after one year
- Financial literacy services through the retirement provider
- No-cost life insurance coverage
- Short-term disability coverage
- Healthcare plans with 80% employer coverage for medical and dental premiums
- 100% employer-paid vision coverage
- FSA program option
- Commuter benefits with pre-tax funds and savings of up to 40% per year
- Personal continuing education budget for events and conferences
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