Senior CRM Account Executive – TMT
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Job Description
Senior CRM Account Executive selling ServiceNow customer workflow solutions to enterprise technology, media, and telecom enterprises. Driving territory strategy, digital transformation value, and specialty-solution sales.
Responsibilities:
- Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
- Provide input to AEs during account planning based on territory strategy and recommendations
- Ensure territory strategy and account planning recommendations align with Now Value principles
- Help customers envision the value of digital transformation and develop strategy with account teams, customers, and partners
- Interlock with SC and Specialist SC on Capability Roadmap feedback and agreement based on engagement model
- Coach AEs, ADRs, and ACEs on foundational specialty solution area knowledge
- Identify specialty solution opportunities and help manage the sales cycle
- Customize responsibility allocation to territory and account team needs
- Champion diversity and belonging in an open, inclusive environment
Requirements:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- 7+ years knowledge on return on investment of specialty solutions area to lead solution win
- Experience as an AE, or in alternative sales/customer service role
- Understanding of business sales processes
- Willingness to travel 30–50%
Benefits:
- Equity (when applicable)
- Variable/incentive compensation
- Health plans
- Flexible spending accounts
- 401(k) Plan with company match
- ESPP
- Matching donations
- Flexible time away plan
- Family leave programs
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