Senior Engagement Manager
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Job Description
Senior Engagement Manager structuring and selling professional services engagements for GitLab’s DevSecOps platform. Guiding German customers through discovery, scoping, contracting, and implementation transition.
Responsibilities:
- Structure services engagements that create partnership and shared success with customers
- Design, position, and close outcome-oriented professional services engagements
- Translate complex DevSecOps and digital transformation initiatives into measurable outcomes
- Build trusted advisor relationships with division chiefs, program managers, technical leaders, customers, and partners
- Conduct discovery sessions with prospects and Systems Integrators
- Design services proposals aligned with customer success metrics and objectives
- Structure commercial proposals, including staff augmentation and packaged offerings
- Develop custom-scoped SOWs and staffing plans for complex implementations
- Partner with technical architects, delivery leaders, account executives, solutions architects, sales, and engagement leadership
- Guide customers through scope, pricing, procurement, contracting, and acquisition processes
- Manage project- and account-level escalations
- Position consulting, training, success tiers, and additional solutions
- Facilitate implementation roadmapping, enterprise strategy discussions, and executive-level requirements gathering
- Forecast services bookings and track bookings, margin, and attachment KPIs
- Own the engagement lifecycle from discovery and pre-sales solutioning through transition to delivery
- Feed customer insights into sales, delivery, and practice management
- Provide recommendations on risk management, negotiation strategies, and commercial structures
- Train field teams on positioning and selling professional services
- Share trends and feedback to improve go-to-market content and operational processes
Requirements:
- Demonstrated progressive experience structuring, scoping, and selling professional services engagements in the region
- Proven success operating in a pre-sales context
- Experience conducting discovery, designing outcome-oriented proposals, and developing custom statements of work (SOWs) and staffing plans for large, complex implementation projects
- Solid understanding of software development lifecycle (SDLC), DevOps practices, and cloud transformation initiatives
- Ability to connect technical solutions to mission objectives and measurable business outcomes
- Effective communication and interpersonal skills with executive presence
- Ability to build trusted advisor relationships with division chiefs, program managers, contracting stakeholders, and senior technical leaders
- Highly developed facilitation, negotiation, and problem-solving skills
- Ability to guide customers through acquisition processes, commercial structures, and risk mitigation strategies
- Experience working cross-functionally with sales, solutions architecture, delivery, and operations teams
- Ability to work autonomously and asynchronously in a fully remote setting
- Ability to manage multiple complex opportunities while maintaining accurate forecasting
- Alignment with GitLab values and goals
Benefits:
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
- Fully remote work arrangement
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