Senior Global Events Manager
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Job Description
Manage technical infrastructure for Twilio's global events portfolio, focusing on strategies and operations for attendee engagement tools and data flow. Ensure high-quality event experiences through collaboration with cross-functional teams.
Responsibilities:
- Own the event technology strategy, standards, and governance model across Twilio Global Events...
- Design registration strategies, including registration flows, form logic, attendee types...
- Partner with Marketing Operations, Data, Web, Brand, Legal, Product Marketing, Sales, Field Marketing, Developer Network, and event stakeholders...
- Build scalable self-service templates, intake processes, runbooks, QA checklists, launch timelines...
- Manage event technology vendor relationships, platform roadmaps, support models...
- Guide the planning, requirements, testing, and launch process for event websites and landing pages...
- Identify gaps in process, ownership, tooling, data quality, or execution...
- Use AI and automation tools to improve event operations...
Requirements:
- 8+ years of experience in event technology, registration operations, or marketing operations within a B2B SaaS environment, or high-growth environment.
- Strong Salesforce and event data expertise, including campaign tracking, attendee data, field mapping, reporting requirements, data QA, post-event data transmission, and downstream reporting workflows.
- Strong hands-on experience with event technology platforms such as Swoogo, Cvent, RainFocus, BigMarker, Qualtrics, Bizzabo, Splash, ON24, Webex Events, or similar tools.
- Experience supporting large-scale events (2,000+ attendees) and managing mobile event apps or onsite hardware.
- Advanced Excel or Google Sheets skills, including data cleanup, reconciliation, formulas, pivot tables, lookups, QA, and reporting-ready data preparation.
- Proven ability to build scalable templates, operating playbooks, intake models, documentation, QA processes, launch readiness frameworks, and post-event closeout processes.
- Demonstrated ability to use AI or automation tools to improve productivity, streamline workflows, accelerate documentation, support analysis, strengthen QA, and scale repeatable processes.
- Strong project management skills across workback planning, milestone tracking, stakeholder reviews, launch readiness, issue resolution, vendor coordination, post-event wrap-up, and archival.
- High bar for brand consistency, attendee experience, accessibility, data quality, privacy, compliance, and operational excellence.
- Strong sense of ownership, with the ability to identify gaps, clarify ambiguity, drive decisions, and move work forward across multiple stakeholders.
- Ability to think like both a systems owner and an event marketer, balancing operational requirements with audience experience, brand quality, and business impact.
Benefits:
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
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