Senior Human Resources Operations Analyst – Absence & Leave
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Job Description
Human Resources Senior Analyst specializing in absence and leave at Cigna. Supporting employee leave programs and enhancing HR system reliability with strong analytical skills.
Responsibilities:
- Ensure accurate configuration, eligibility rules, and balances for PTO, leaves of absence, disability, and other time away programs.
- Resolve complex and escalated absence and leave issues, applying strong analytical and troubleshooting skills to deliver timely, high-quality outcomes.
- Maintain and enhance Workday time and absence configurations, integrations, and calculations, with attention to downstream impacts.
- Partner with external vendors and internal teams to resolve defects, support implementations, and execute user acceptance testing.
- Identify trends, risks, and recurring issues, recommending improvements that strengthen compliance, system reliability, and the employee experience.
- Support annual processes such as accrual adjustments, balance audits, and program rollovers.
- Interpret federal, state, and local leave regulations and translate requirements into system and process updates.
- Collaborate with Employee Relations, Legal, Payroll, Compensation, and Benefits partners on complex cases and policy interpretation.
- Develop clear job aids, documentation, and testing materials that enable consistent and accurate execution across teams.
Requirements:
- 5 or more years of experience supporting absence and leave programs in a large, complex organization.
- Hands-on experience with Workday Absence, including configuration, eligibility logic, and troubleshooting.
- Strong working knowledge of federal and state leave laws, including FMLA and state paid leave programs.
- Proven ability to analyze sensitive data, manage competing priorities, and deliver accurate results in a fast-paced environment.
- Bachelor’s degree in Human Resources, Business, or a related field.
- Experience working with outsourced HR or vendor-managed service models.
- Advanced proficiency with Excel and other Microsoft Office tools.
Benefits:
- Health insurance
- Flexible work arrangements
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