Senior Manager, Mental Well-being Operations Innovation
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Job Description
CVS Health senior manager driving technology-enabled transformation for Aetna Mental Well-being Operations. Building business cases and leading AI, automation, and analytics initiatives to improve member experience and performance.
Responsibilities:
- Identify high-value opportunities to improve member experience, operational performance, quality, and scalability through technology, automation, AI, and process innovation
- Evaluate emerging technologies and develop strategies to enhance member engagement and self-service capabilities
- Provide structured problem-solving, data-driven insights, and decision-oriented recommendations to Mental Well-being Operations leadership
- Lead opportunity assessments, feasibility analysis, and solution evaluation
- Develop executive-ready business cases, ROI analyses, financial models, and investment recommendations
- Partner with Operations, Product, Technology, Finance, Strategy, Clinical, and Analytics teams to validate concepts and prioritize investments
- Lead technology-enabled initiatives from concept through implementation and scale
- Translate business needs into requirements, workflows, operating models, and user experiences
- Drive launch readiness, testing, adoption, change management, and value realization
- Develop and manage execution plans, milestones, dependencies, risks, and success metrics
- Communicate progress, risks, and outcomes to stakeholders and leadership
- Define KPIs and performance frameworks for adoption, operational impact, financial outcomes, and member experience
- Analyze business, workforce, operational, and member data to identify trends and improvement actions
- Establish reporting and governance processes to monitor performance and optimize results
Requirements:
- 7+ years of experience in healthcare strategy, product, analytics, technology, innovation, or a related field
- Demonstrated success leading complex, cross-functional initiatives in matrixed organizations
- Strong analytical and quantitative skills
- Advanced Excel proficiency
- Experience with SQL, Tableau, Power BI, Looker, or similar tools is a plus
- Experience developing business cases, ROI analyses, financial models, and executive-level recommendations
- Ability to synthesize complex data into clear insights, decisions, and action plans
- Exceptional communication, executive presentation, and stakeholder management skills
- Proven ability to balance strategic thinking with operational execution
- Strong project and program management capabilities, including risk management, prioritization, and delivery oversight
- Ability to navigate ambiguity, influence without authority, and drive results in fast-paced environments
- Strong ownership, accountability, attention to detail, and bias for action
- Bachelor's degree required
- Knowledge of health plan operations and healthcare technology environments preferred
- Experience with behavioral health, Employee Assistance Programs (EAP), or related healthcare services preferred
- Experience implementing AI, automation, digital engagement, or self-service capabilities preferred
- Hiring preference given to candidates residing in the eastern and central time zone
- Up to 10–15% travel
Benefits:
- CVS Health bonus, commission or short-term incentive program in addition to base pay
- Award target in the company’s equity award program
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
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