Senior Manager, People Operations
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Job Description
People Operations leader managing global payroll, HRIS, compensation, and employee lifecycle operations for GiveDirectly’s international poverty-aid organization. Leading a distributed team across 20+ countries.
Responsibilities:
- Lead, coach, and develop a team of Associates and Coordinators
- Set priorities, standards of work, ownership, escalation paths, and the operating model for People Operations
- Serve as the first point of contact for country HR teams on payroll, data, lifecycle, and ticketing matters
- Own end-to-end global payroll delivery across entities and employer of record arrangements
- Manage the payroll calendar, approvals, controls, reconciliation, month-end activities, accruals, and people cost reporting
- Manage payroll providers, including service quality, issue resolution, invoicing, and migrations
- Maintain payroll and statutory compliance across operating locations
- Run annual bonus administration
- Own the ticketing system, including triage, assignment, SLA performance, and reporting
- Own onboarding, offboarding, transfers, and role changes
- Analyze recurring issues and implement structural fixes
- Drive tools that improve functionality and user experience
- Act as escalation point for complex or high-priority tickets
- Own HRIS operations, data quality, workflows, automation, integrations, and reporting infrastructure
- Run audit and reporting cycles and produce people reporting for leadership decisions
- Execute annual compensation cycles, salary adjustments, increase rollouts, benefits administration, and mobility transactions
- Produce compensation analysis including benchmarking, compa ratio, cost modelling, and equity audits
- Participate in cross-functional initiatives and organizational projects
- Perform other duties assigned by the Senior Manager, People Operations and stakeholders
Requirements:
- 6+ years of professional experience in People Operations, HR operations, or global payroll, including at least 2 years managing a team
- Direct experience running multi-country payroll and people operations, ideally including Sub-Saharan Africa and employer of record arrangements
- Demonstrated ownership of an HRIS, including an implementation, migration, or significant data quality turnaround
- Systems and process mindset, with experience automating, simplifying, or eliminating workflows
- Working knowledge of employment and statutory requirements across multiple jurisdictions
- Strong analytical skills, including compensation and cost modelling and advanced spreadsheet ability
- Ability to liaise remotely with people at all levels and across different cultures
- Strong stakeholder management skills and ability to communicate technical people operations content to non-specialist audiences
- Comfort operating with incomplete guidance and shifting priorities
- Professionally proficient in English
- Experience in a global non-profit, international development organization, or mission-driven company with an Africa presence preferred
- Familiarity with employer of record and contractor models across multiple countries, such as Oyster or Remote, preferred
- Aptitude to learn tools such as Slack, BambooHR, Jira, and Asana
- Comfort with AI-assisted tools to streamline people operations workflows
- Exceptional alignment with GiveDirectly Values and demonstration of emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity
- Must overlap with an East Africa timezone by at least 3 hours and meaningfully overlap with US Eastern hours
- Must be able to travel approximately 3–4 times per year to one of GiveDirectly’s countries of operation
- GiveDirectly cannot sponsor or take over sponsorship of employment visas in the U.S. or U.K.
Benefits:
- 10% bonus at target performance, with potential for upside
- Annual benefits stipend of $21,393 for United States employees, £2,760 for United Kingdom employees, and $8,453 for Kenya employees
- Benefits stipend may be used to cover benefits or taken as additional taxable income
- Fully remote work
- Professional growth opportunities
- Team retreats approximately 3–4 times per year
- Reasonable accommodations during the application or interview process and for essential job functions
- $3,000 referral reward for a Senior Manager or above role if the referral is hired
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