Senior People Operations Analyst
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Job Description
Senior People Operations Analyst managing HR operations and data integrity for Dorado Software Group. Responsible for payroll, onboarding, benefits, and reporting for global software companies.
Responsibilities:
- Maintain all employee data in BambooHR with accuracy, including new hires, terminations, status changes, compensation updates, and reporting structure changes
- Conduct regular data audits to identify and correct inconsistencies, duplicates, and gaps; consolidate employee information from scattered sources into BambooHR as the single source of truth
- Ensure accurate data flows between BambooHR, Pinpoint (ATS), and Lattice (performance); maintain employee files in compliance with applicable regulations
- Handle all employee data in accordance with applicable privacy legislation across jurisdictions, including applicable Canadian and US state privacy laws, and international equivalents; ensure personal data is collected, stored, and processed lawfully and with appropriate access controls
- Execute payroll coordination across all jurisdictions by following established processes - preparing and submitting people data to Finance, third-party payroll providers, and employer of record (EOR) partners across North America, South America, EMEA, the Middle East, India, and APAC (new hires, terminations, compensation changes, bonuses, and stipends)
- Reconcile against BambooHR records and flag discrepancies to the Director for resolution
- Serve as the first point of contact for routine employee payroll and benefits questions, escalating anything outside standard parameters
- Execute end-to-end onboarding for all new hires, including system setup, background checks, benefits enrollment, orientation scheduling, and equipment coordination with IT
- Process employee terminations, including system updates, final pay calculations, applicable federal and provincial/state separation requirements, and exit logistics
- Maintain and track onboarding plans with hiring managers; continuously improve onboarding and offboarding checklists based on feedback
- Administer Pinpoint ATS, including job postings, candidate pipeline management, interview scheduling, and coordination with hiring managers and external recruiters
- Send offer letters and process pre-hire documentation; maintain recruitment dashboards and report on pipeline metrics including time-to-fill, source effectiveness, and candidate volume
- Maintain compensation data in auditable spreadsheets and systems; support the Director and VP during annual compensation and performance review cycles with data, reporting, and administrative execution
- Use AI-powered tools and agents to streamline repetitive HR tasks such as data validation, document drafting, employee query triage, and report generation
- Identify process inefficiencies and propose improvements, leveraging AI automation, system features, formulas, and workflow tools to reduce manual effort
- Support the Director in evaluating and rolling out new AI tools within the People technology stack
- Document all repeatable HR processes as clear, step-by-step SOPs; maintain the internal HR knowledge base so that processes are not dependent on any single person
- Build and maintain reporting dashboards in Excel, BambooHR, and other tools covering headcount, turnover, time-to-fill, and compensation distribution; prepare ad hoc reports for leadership as requested
- Use AI-assisted analytics and visualization tools to improve the speed and quality of people reporting
- Travel to offices in other international locations to provide HR support as necessary or to attend events
Requirements:
- 6-10 years of experience in People Operations, HR Operations, or HRIS administration.
- Hands-on experience administering an HRIS platform such as BambooHR, ADP, Workday, or HiBob, with direct responsibility for data accuracy.
- Advanced Excel proficiency, including formulas, pivot tables, lookups, and dashboards.
- Experience coordinating payroll with third-party providers across multiple jurisdictions.
- Experience executing end-to-end onboarding and offboarding processes.
- Strong attention to detail with a proactive approach to identifying and resolving data issues before they escalate.
- Strong written communication skills with the ability to document processes clearly and flag issues proactively.
- Comfortable working asynchronously across time zones.
- Comfort using AI tools and a willingness to adopt new AI-powered platforms as part of daily workflows.
- Experience with BambooHR, Pinpoint, and/or Lattice is preferred.
- Experience with SharePoint or similar content management and collaboration platforms is preferred.
- Experience in software or technology companies is preferred.
- Familiarity with multi-country employment contexts is preferred.
- Experience with EOR providers (e.g. Deel) is preferred.
- SHRM-CP, CHRP, or equivalent HR qualification is preferred.
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