Senior Solutions Architect – DXP
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Job Description
Sr. Solutions Architect guiding customers through DXP implementations at Contentstack, focusing on software enablement and architecture best practices.
Responsibilities:
- Collaborate with clients to understand their data architecture, business objectives, and technical requirements.
- Provide expert consultation on Contentstack Real-time CDP enablement, configuration, and optimization.
- Lead discovery sessions to design tailored architecture solutions that align with customer goals.
- Act as a trusted advisor, delivering best practices for data unification, segmentation, and activation.
- Oversee implementation, configuration, and deployment of Real-time CDP.
- Design scalable, high-performance architectures tailored to customer ecosystems.
- Provide architecture guidance on integration with third-party systems (CRM, marketing automation platforms, data lakes, paid media, email marketing platforms, etc.).
- Analyze and consult on optimizing data ingestion pipelines and API integrations.
- Provide hands-on enablement consulting and product training to customer teams.
- Define data modeling strategies to enable effective segmentation and personalization.
- Guide customers on data governance, privacy, and compliance best practices.
- Recommend architectural enhancements to improve performance and reliability.
- Partner with Customer Success, Sales, and Product teams to align on customer goals.
- Create and maintain technical documentation, architecture diagrams, and deployment guides.
- Share insights and feedback with Product and Engineering to influence platform improvements.
- Contribute to best practice frameworks and reusable solution assets.
Requirements:
- 8-12 years of experience in Solution Architecture, Professional Services, or similar technical consulting roles.
- 3+ years of hands-on experience with CDP platforms, preferably Lytics.
- Hands-on expertise with API integrations and cloud platforms (AWS, GCP, or Azure).
- Familiarity with identity resolution techniques and customer data strategies.
- Strong proficiency in CDP platforms, with a focus on Lytics or similar (Segment, Tealium, Adobe CDP, etc.).
- Proven conflict management and problem-solving skills, with a focus on delivering customer-centric solutions.
- Excellent ability to explain complex technical concepts to both technical and non-technical audiences.
- Ability to collaborate cross-functionally with sales, product, and engineering teams.
- Action-oriented mindset with the ability to drive issues to resolution on behalf of customers and partners.
- Proficiency in JavaScript, Python, or SQL for data manipulation and transformation.
- Experience with data integration, data architecture, data modeling/pipeline, ETL processes, webhooks, and event streaming.
- Certification in Lytics or equivalent CDP platforms is a plus.
- Broad knowledge of content management systems (CMS) and the CMS SaaS market landscape is a plus.
- Project Management certification (e.g., PMP) and/or Six Sigma Certification is a nice to have.
- Previous experience as a Business Systems Analyst or in Technical Account/Customer Service roles is preferred.
- A willingness to travel 25% of the time.
- You value a fun, collaborative, positive culture!
Benefits:
- Interesting Work
- Tribe Vibe
- Bragging Rights
- One Team One Dream
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