Senior Solutions Architect – Post Sale EMEA
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Job Description
Senior Solutions Architect at Kevel driving customer technical success and onboarding for their innovative ad tech solutions. Partnering with teams to ensure the implementation and adoption of Kevel products.
Responsibilities:
- Become an expert in Kevel, our APIs, and what they enable customers to build.
- Own the technical success of customers post-sale, ensuring smooth implementation and long-term adoption of Kevel’s solutions.
- Drive and support the implementation and integration of Kevel’s products and services within customer environments.
- Provide technical onboarding, training, and ongoing guidance throughout the customer lifecycle.
- Act as the primary technical point of contact, proactively monitoring performance and troubleshooting complex technical issues.
- Build strong relationships with technical stakeholders—from hands-on engineers to CTOs—while aligning solutions to business objectives.
- Partner with Customer Success Managers to translate technical strategies for non-technical stakeholders and ensure alignment across teams.
- Serve as the voice of the customer internally, collaborating with Product and Engineering to influence roadmap and improve customer outcomes.
- Identify opportunities to expand product adoption by mapping customer goals and initiatives to Kevel’s capabilities.
- Contribute to documentation, best practices, and reusable implementation frameworks to scale customer success.
Requirements:
- Previous experience in a Pre - Sales or Post - Sales role and/or relevant technical role (i.e. Technical Account Manager);
- a desire and aptitude for working in a client-facing role.
- Retail media experience is highly preferred and/or programmatic advertising, digital advertising, e-commerce ecosystems and/or AdTech ecosystem fundamentals (DSPs, SSPs, ad servers, auctions, targeting, measurement).
- Highly passionate and curious self-starter with a desire to work in a fast-paced start-up.
- Significant experience working with REST APIs and a highly technical product.
- Exceptional communication and project management skills.
- You are comfortable speaking with technical and non-technical audiences, addressing technical challenges during product integration, and setting realistic expectations and deadlines with stakeholders.
- Research, Test, Ask. A successful solutions architect will always search for a solution, try it, and finally ask for help.
- An independent problem solver will find the most success.
- Previous coding experience in some form. While you won’t need to write any code of your own, you should be able to write JSON and understand basic code.
Benefits:
- Fully Remote Team: We are a 100% remote work environment with employees located around the world.
- Flexible Working Hours: We understand our employees have their own lives, responsibilities and working preferences.
- Comprehensive Health Benefits - Kevel provides 100% employer paid medical benefits for our employees and their children, plus comprehensive, affordable coverage for all other dependents.
- Savings opportunity for the Future: Kevel offers retirement savings plans with employer contributions so employees can save toward future financial objectives.
- Rest and Relaxation: Unlimited personal time off - and we mean it! We trust our employees to take the time they need, whenever they need it.
- Paid Holidays + a Kevel Holiday Break (from 12/24 - 1/1 every year!)
- Kevelfest: Our annual corporate retreat! The entire Kevel team gets together once a year for a four - day in - person event filled with collaboration, team building, celebration and fun!
- Home Office Stipend: You’ll receive a new windows or mac machine (your choice) + a $500 home office allowance to purchase what you need to set up your work space properly!
- Parental Leave Support: We support all parents with salary continuation and benefits when our employees are growing their families.
- Free press benefits : Kevel believes all employees should have access to legitimate news sources. You’ll receive a $300 annual allowance to subscribe to the news source of your choice.
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