Special Order Account Representative
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Job Description
Remote account representative supporting Staples Promotional Products customers with custom merchandise quotes and orders. Sourcing products, negotiating costs, and coordinating fulfillment, billing, and issue resolution.
Responsibilities:
- Support customers and sales representatives by providing product ideas, quotes, and executing purchase orders for promotional and proprietary products outside standard programs.
- Research solutions, source products, and negotiate costs to meet unique customer needs.
- Collaborate with internal teams and suppliers to ensure seamless fulfillment and billing.
- Resolve client and supplier issues as they arise.
- Participate in continuous improvement efforts for processes and service delivery.
- Represent Staples at customer and corporate trade shows, with occasional travel to support business growth.
Requirements:
- Excellent customer service skills
- Ability to build and maintain relationships with clients
- Excellent communication skills
- Organizational skills with the ability to multitask
- Solid demonstrated use of Microsoft programs (Excel, Outlook, Word, and PowerPoint)
- Advanced “strategic business sense” skills and math aptitude
- Solid knowledge of company systems and processes
- 2+ years of related work experience
- High school diploma or equivalent
- Industry experience with ESP or SAGE
- Promotional products merchandising or purchasing skills
Benefits:
- Inclusive culture with associate-led Business Resource Groups
- 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
- Online and Retail Discounts
- Company Match 401(k)
- Physical and Mental Health Wellness programs
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