Strategic Account Manager – CROs & Service Providers
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Job Description
Strategic Account Manager managing CROs and service providers for biopharma needs. Building executive-level relationships and driving platform adoption for 10x Genomics solutions.
Responsibilities:
- Develop, execute and monitor an Americas-focused strategic account plan for assigned CROs, CMOs and service providers to meet revenue, platform adoption and strategic objectives
- Build and manage executive-level and operational relationships at target accounts, positioning 10x Genomics as the preferred platform provider for single cell, spatial and in situ projects
- Identify, qualify and close opportunities to place new instruments and expand consumables usage across oncology, immunology, neuroscience and other key therapeutic areas supported by CROs
- Negotiate commercial agreements, preferred provider status and multi-site pricing frameworks that drive pull-through revenue and long-term account growth
- Routinely forecast, monitor and manage sales pipeline, orders, revenue and selling expenses for the territory in accordance with assigned budgets and forecast expectations
- Coordinate with regional Account Executives, Field Application Scientists and Service teams to ensure successful onboarding, training and scaling of 10x workflows at CRO and service provider sites
- Drive high levels of interaction and engagement between Marketing, Product Management, Technical Support and the field sales team to align programs, launches and campaigns around CRO needs
- Capture and communicate key customer insights, use cases, publications and competitive intelligence from CROs to inform product strategy and commercial planning
- Ensure utilization and compliance with CRM (e.g., Salesforce.com) for opportunity management, forecasting and pipeline visibility across the Americas.
Requirements:
- BA/BS in Life Sciences (e.g., Molecular Biology, Genetics, Biochemistry or related field)
- Minimum 5 years of sales, marketing or equivalent commercial experience in the life science tools or biopharma industry, including capital equipment and/or complex workflow solutions
- Minimum 3 years of strategic or key account management experience, ideally calling on CROs, biopharma or large multi-site research organizations in the Americas
- Demonstrated success in meeting or exceeding sales targets, managing complex sales cycles and negotiating multi-stakeholder agreements
Benefits:
- health insurance
- retirement plans
- equity grants
- comprehensive health benefits
- annual bonus program or sales incentive program
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