Technical Account Manager
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Job Description
Technical Account Manager for Ordergroove handling customer relationships and technical integrations in e-commerce. Collaborates with engineering teams for optimal implementation and ongoing support.
Responsibilities:
- Own technical partnership for strategic customers
- Serve as the primary technical point of contact for a defined portfolio of post-sale customers
- Build trusted relationships with senior technical stakeholders including CTOs, VPs of Engineering, IT leaders, and Ecommerce teams
- Partner closely with Customer Success Managers while independently owning technical strategy, execution, and outcomes
- Develop a deep understanding of each customer’s ecommerce ecosystem including platforms, custom applications, APIs, data flows, and third-party integrations
- Provide guidance on optimizations and technical best practices within complex environments
- Translate business requirements into technically sound, scalable solutions
- Bring strong organizational and program management discipline to technical account ownership
- Identify technical risks, dependencies, and friction points early and recommend solutions before issues arise
- Support ongoing optimization by identifying opportunities for improved integrations, feature adoption, and technical expansion
- Troubleshoot complex technical issues and serve as an escalation point across teams
- Communicate clearly and confidently with both technical and non-technical audiences
- Ensure issues are owned, prioritized, and resolved with transparency and accountability
Requirements:
- 3–6+ years of experience in a technical customer-facing role such as Technical Account Manager, Solutions Engineer, Implementation Consultant, or similar
- Strong experience working with SaaS platforms in ecommerce, retail-tech, or mar-tech environments
- Hands-on experience with ecommerce platforms such as Shopify, Salesforce Commerce Cloud, BigCommerce, or Magento
- Solid understanding of web technologies including APIs, REST, JSON, authentication methods, and basic frontend and backend concepts
- Comfortable collaborating with highly technical customer counterparts and internal engineering teams
- Strong problem-solving skills with the ability to think critically about system design and trade-offs
- Excellent communication skills, with the ability to explain complex technical topics clearly and concisely
- Highly organized, able to manage multiple accounts and priorities in a fast-paced environment
- Collaborative mindset and a strong sense of ownership and accountability
- Curious, proactive, and motivated to continuously learn new technologies and ecommerce trends
- Advanced skills in Google Suite
- BS / BA degree required, with a technical or related field preferred.
Benefits:
- Flexible PTO
- Fully remote (anywhere in the US)
- Annual personal development budget
- Competitive compensation (including stock options)
- Incredible, affordable benefits
- Small group events like trivia night, cooking classes, and book clubs
- Cross-functional relationships through virtual coffees
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